What are the responsibilities and job description for the Customer Service Representative position at Work With Your Handz?
Now Hiring Customer Service Representatives!
CANDIDATES MUST BE ABLE TO WORK THESE SHIFTS:
MONDAY-FRIDAY 9:30AM-6PM OR 11:30AM-8PM
EVERY OTHER SATURDAY 7AM-3:30PM OR 11:30AM-8PM
We are the plumbing, electrical, heatingand air conditioningcompany that thousands of New Jersey Residents have trusted for more than three generations. We offer home services to residents of northern and central New Jersey.
We continue to be a family-owned and operated company, employing the residents of the towns that we service. From our customer service experts, office staff, plumbers, HVAC techs, and electricians, we are proud of our staff and consider them to be an extension of ourfamily.
What can WE do for YOU?
- Provide stability
- Opportunity for job growth within company
- Continuous trainings to better yourself and grow in the trade
- Health Insurance covered for the entire family
- Holiday parties
- Competitive compensation
- Excellent Benefits package
- Incredible company culture - we're like family!
The Role
We’re looking for exceptional customer service representatives to help us achieve profitable revenue.
As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments due to incoming call volume while doing whatever is necessary to promote customer satisfaction.
Responsibilities of a Customer Service Representative:
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
- Respond to customer requests, resolve issues and promote the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
Requirements of a Customer Service Representative:
- Ability to work every other Saturday
- Call Center experience preferred
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication.
- Ability to build trust and demonstrate empathy.
- Bachelor's degree or equivalent is a plus.
- Engaging personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible, and great attitude on life
Benefits:
** Major Medical
** Prescription Drug
** Optical
** Dental
** Orthodontia
** Long-Term Disability
** Life Insurance ($250K Term)
** 401-Kwith 25% match
** 100 plus hours of training every year
** Quarterly company functions (Ball games, comedy club, dinners, awards, etc)
** Pay range is $19-20/hour
Salary : $19 - $20
