What are the responsibilities and job description for the Customer Service Representative position at Work With Your Handz?
Customer Service Representative (CSR) Opportunity – Asheville, NC
Are you a highly organized and customer-focused individual who thrives in a fast-paced environment? Join our leading home services team in Asheville, NC, as a Customer Service Representative.
In this pivotal role, you’ll be the first point of contact for our valued customers, ensuring exceptional service and efficient scheduling. If you have a passion for providing outstanding customer care and managing multiple tasks with ease, we encourage you to apply!
Pay Range: $16–$18/hour
Typical Hours: Monday–Friday, 8:00 AM to 5:00 PM
What You’ll Do as Our CSR:
- Answer incoming calls promptly, ensuring all calls are answered before the third ring and booked efficiently.
- Conduct follow-up calls for lead services and customer messages, adding detailed notes to the software system.
- Monitor and respond to customer inquiries on Podium, adding notes as necessary.
- Follow up on estimates provided to customers, ensuring timely and accurate communication.
- Collaborate with the Dispatcher to manage the dispatch board and optimize scheduling.
- Respond to customer emails or notify the appropriate team member to ensure timely responses.
- File claims for warranty calls with warranty providers, ensuring proper documentation.
To Be a Successful CSR, You’ll Need:
- Strong communication skills with a customer-focused mindset.
- Excellent organizational skills and attention to detail.
- Ability to work collaboratively with team members to manage tasks effectively.
- Experience with customer service software or similar tools is preferred.
- A positive and teachable attitude with the ability to thrive in a dynamic environment.
Why You’ll Love Working with Us:
- Competitive pay based on experience ($16–$18/hour).
- Stable Monday–Friday schedule (8:00 AM–5:00 PM).
- Opportunities for professional growth and development.
- Join a supportive team that values your contributions.
Join Us Today!
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage applications from all qualified individuals.
Salary : $16 - $18
