What are the responsibilities and job description for the Customer Service Representative position at Work World?
Overview
Now Hiring: Seasonal Customer Service Representative
Schedule: Part-time (Monday - Friday)
Compensation: $25.00 – 30.00 Per hour (DOE)
Location: Remote, (Washington and California zone)
Work World is the largest specialty retailer of workwear and work boots in the Western U.S. From humble beginnings in 1990, we now operate 30 stores under the Work World and Whistle Workwear brand names California, Nevada, and Washington. We sell boots, apparel, scrubs and safety gear from top vendors in the industry including Carhartt, Wolverine, Timberland Pro, and more.
We are dedicated to putting our customers first, and we believe blue collar workers are the backbone of our communities and our country. We are committed to our values of honesty, respect and integrity, and require each employee to demonstrate these values.
What’s In It for You:
- Competitive pay
- Sick Time
- Generous Employee Discounts
What You Should Apply:
Work World employees are unique individuals whose varied talents and experiences bring value to our customers. The diversity and ideas of our employees inspire us in everything we do. People are at the heart of every connection we build, and together we can accomplish anything.
We’re excited to add to our team. Work World is growing, and we need your help. Join our crew and help lead the next stage of growth for our company.
Job description:
Work World is seeking a Customer Service professional to support our customers in their day-to-day
contacts with our business. Work World operates 33 brick-and-mortar store locations and an online
Ecommerce store, and typical customer interactions involve, but not limited to: (a) online order issues, (b)
questions about the workwear product we carry, and (c) questions about our retail stores.
contacts with our business. Work World operates 33 brick-and-mortar store locations and an online
Ecommerce store, and typical customer interactions involve, but not limited to: (a) online order issues, (b)
questions about the workwear product we carry, and (c) questions about our retail stores.
What You’ll be Doing:
- Provide prompt and efficient responses to customer questions via phone, email, and chat.
- Address and resolve customer complaints or concerns in a professional and timely manner.
- Maintain a high level of company product knowledge to effectively answer customer queries.
- Collaborate with other team members and departments to ensure customer satisfaction.
- Follow company policies and procedures when handling customer requests and issues.
- Continuously strive to improve customer service skills and knowledge through training programs.
What You’ll Need:
- Minimum 2 years experience in customer service, retail environment, or similar field is required
- Demonstrate ability of clear, proper, and professional communication skills, both written and verbal
communication. - Experience with Gorgias, helpdesk, or other customer service tools preferred.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong problem-solving and decision-making abilities.
- A positive and empathetic attitude toward customers.
- High school diploma or equivalent required.
What You’ll Learn:
- Leadership and organizational development skills.
- Sales and merchandising best practices.
- Customer service techniques including communication, and the ability to outperform the expectation of our customers.
- The ability to adapt to fast and unique situations to provide an amazing customer experience.
- How to network and build long lasting relations with both customers and your fellow employees.
What it’s like working here:
Each store operates on a lean and close-knit group of team members and managers. This enables each employee to have a direct impact in the success of our company.
Salary : $25 - $30
