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Position Title : Client Success Manager - Federal Programs (Hybrid)
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
Location : Bethesda, Maryland, United States
Job Category : Client Services
Job Type : Full Time
Description :
Overview - Client Success Manager - Federal Programs (Hybrid)
To support high-quality program delivery, we are looking for a Client Success Manager with a combination of healthcare and Client Service experience to achieve and deliver superior contract performance for Sedgwick Government Solution's (SGS) high profile federal customers. SGS is an innovative company offering a unique set of services in Federal Workers' Compensation, Specialized Health Program Management, Employee Benefits, Disability Management, and Absence Management.
As a client-facing Federal Client Success Manager , working hybrid at home and from our Bethesda, MD office, you will build and nurture loyal, long-lasting relationships and manage the approach to providing services and achieving program outcomes for SGS's valuable Federal clients.
Client Success Manager Responsibilities
- Perform duties including direct account management and customer service for assigned clients.
- Develop and maintain strategic long-term trusting relations with account stakeholders to accomplish growth and long-term company objectives.
- Ensure the timely and successful delivery of services according to customer objectives and contract requirements.
- Lead client activities based on client needs and in accordance with contract requirements including the scope of work.
- Work with clinical management, SGS people leaders, and team members from other departments to ensure the successful delivery of the highest quality of services according to customer needs and objectives.
- Understand SGS's capabilities and services and effectively communicate about the services to the client to assist in the expansion of services to meet the client's evolving needs.
- Communicate clearly the progress of monthly / quarterly initiatives and outcomes to internal and external stakeholders.
- Maintain accurate information in internal customer relationship management tools.
- Ensure customer issues are handled in an efficient manner, ensure the continued satisfaction and success of SGS's clients by anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals.
Client Success Manager Qualifications
For a career path that is both challenging and rewarding, join Sedgwick Government Solution's talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, and their customers. At Sedgwick Government Solutions, caring counts.
Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of a specific location. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
To be considered for this position, please submit a resume, and complete the application.
The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.
Important Information
Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.
Search Firm Representatives
Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be
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Remote working / work at home options are available for this role.
