Demo

Embedded Customer Success Manager

Workato
Workato Salary
New York, NY Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 4/24/2025

Job Description

Job Description

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why :

Business Insider named us an "enterprise startup to bet your career on"

Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world

Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

Quartz ranked us the #1 best company for remote workers

Responsibilities

Workato's fastest-growing business unit works with customers who embed Workato into their core product and include it or sell it as a companion product. We work with customers to help them develop a business plan, build the product, and design a go-to-market strategy for our customers to be able to monetize their Workato integrations. We're looking for an ambitious Customer Success Manager that is experienced at providing guidance on business strategy, designing technical solutions, and establishing successful adoption plans.

As a Customer Success Manager in Workato's Embedded Business Unit you will be responsible for guiding customers along their journey to ensure they successfully develop their integration product, sell and deploy it, and drive adoption among end customers. This starts with understanding the Executive Sponsor's goals and how they measure success. A CSM is also responsible for ensuring that the customer team is fully enabled on the platform and has thoughtfully considered the best way to design and build the technical solution. In addition, CSMs are responsible for developing meaningful relationships with Executive Sponsors, Champions, and individuals at all levels of the customer's organization. Ultimately, the CSM is responsible for helping customers achieve their goals and managing their book of business in a way that helps Workato achieve its net revenue retention and other key business metrics.

Requirements Qualifications / Experience / Technical Skills

Experience with successful product development, launch, and growth

Background in business planning process development and evolution

Involvement in the development or execution of sales enablement strategies

Strong background in designing and implementing technical solutions

Good understanding of the software development lifecycle

Track record of delivering on ambitious renewal rates, consumption goals and other key company objectives

3 years of experience in product management, consulting, or customer success

BS / BA or equivalent education

Awareness of how to create compelling pricing strategies

Familiarity with developing marketing plans

Excellent problem-solving and troubleshooting skills

Escalation management experience

Adoption plan development

Soft Skills / Personal Characteristics

Awareness of how to create compelling pricing strategies

Familiarity with developing marketing plans

Excellent problem-solving and troubleshooting skills

Escalation management experienc

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Embedded Customer Success Manager?

Sign up to receive alerts about other jobs on the Embedded Customer Success Manager career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$116,701 - $167,565
Income Estimation: 
$167,342 - $223,677
Income Estimation: 
$116,701 - $167,565
Income Estimation: 
$167,342 - $223,677
Income Estimation: 
$57,850 - $72,570
Income Estimation: 
$71,707 - $95,010
Income Estimation: 
$71,707 - $95,010
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$120,962 - $160,848
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Workato

Workato
Hired Organization Address San Francisco, CA Full Time
About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestrat...
Workato
Hired Organization Address Chicago, IL Full Time
Job Description Job Description About Workato Workato transforms technology complexity into business opportunity. As the...
Workato
Hired Organization Address Vancouver, WA Full Time
Job Details Job Description Job Description About Workato Workato transforms technology complexity into business opportu...
Workato
Hired Organization Address New York, NY Full Time
About Workato Workato is the only integration and automation platform that is as simple as it is powerful — and because ...

Not the job you're looking for? Here are some other Embedded Customer Success Manager jobs in the New York, NY area that may be a better fit.

Customer Success Coordinator

Customer Management Practice, New York, NY

Customer Success Manager, Enterprise

MaestroQA, New York, NY

AI Assistant is available now!

Feel free to start your new journey!