What are the responsibilities and job description for the Employer Engagement Coordinator position at Workbay?
Location: Hybrid - Orlando or Brooklyn (Preferred)
About Workbay:
Workbay is an innovative workforce development platform dedicated to connecting job seekers with meaningful employment opportunities through advanced technology and robust community engagement. Our mission is to bridge employment gaps, particularly for underserved communities such as returning citizens, by providing comprehensive career support, skill-building resources, and direct pathways to employers. We collaborate closely with government agencies, community organizations, and employers to drive positive economic and social impact across diverse communities.
Position Overview:
The Employer Engagement Coordinator will execute the Outreach and Engagement Plan to connect returning citizens with meaningful employment opportunities across Workbay’s deployments. You will be assisting Employers in getting engaged with our software, create accounts, and participate in training and hiring events. This role requires proficiency with CRM systems, specifically HubSpot, to effectively manage employer engagement activities and coordinate cross-functionally to establish best practices, leveraging technology to support impactful outcomes.
Key Responsibilities:
- Execute and manage the Outreach and Engagement Plan for engaging employers and community partners.
- Communicate with and present to employers across different regions and industries.
- Perform technical demonstrations of our technology solution.
- Maintain detailed tracking of interactions, progress, and outcomes using HubSpot.
- Collaborate with internal cross-functional teams (Marketing, Product, Operations) to establish and optimize employer engagement processes (work with team to develop PPTs, training manuals and engagement campaigns)
- Identify, cultivate, and secure commitments from key employers, focusing on offering interviews, supportive services, and employment opportunities across industries.
- Onboard and support employers in utilizing Workbay effectively.
- Regularly measure, analyze, and report results to internal and external stakeholders.
Qualifications:
- Bachelor’s degree or equivalent experience in business, social services, or technology.
- Proven track record of successful employer or partnership engagement, particularly in workforce development.
- Excellent communication and presentation skills, on Zoom, Teams or other video-conferencing platform.
- Proficiency with CRM systems, particularly HubSpot.
- Demonstrated ability to lead cross-functional initiatives and implement effective processes.
- Exceptional communication, relationship-building, and interpersonal skills.
- Strong technical aptitude and comfort working with digital platforms.
- Commitment to driving social impact, especially for returning citizens.
