Customer Account Specialist

Position: Customer Account Specialist

Position Type: Temporary (roughly 6 months)

Location: Stanhope, NJ

Hours: Monday-Friday, 9-6pm

Hourly Rate: $31.25/hour

The Customer Account Specialist will manage customer portfolios by working directly with the sales team and customers. Proactively drive communication and collaboration with internal and external customers to ensure customer needs are met.

What the Customer Account Specialist is responsible for:

Order Entry/Customer Fulfillment

· Manage telephone and e-mailed order requests.

· Review customer purchase order to ensure data correctness.

· Process orders, returns, diversions or exchanges accurately in compliance with company policies.

· Update customer accounts and keep correct records in database.

· Ensure goods move from production and warehousing through supply chain to customer.

· Track and investigate problems – preemptively serve as troubleshooter for issues inherent of order taking and process flow.

· Provide correct and prompt information to customers regarding order status and delivery.

· Maintain delivery schedules – check open orders and shipping reports.

· Aid sales team in finding improvement opportunities.

· Manage carriers by lane to minimize transportation spend but maximize service performance.

· Negotiate pricing on lanes with established carriers.

· Develop logistical strategies to service customers in the most efficient manner.

· Monitor and support the full lifecycle of orders from receipt of order to delivery.

· Maintain job specifications in database to guarantee correct pricing and product quantities.

· Perform miscellaneous job-related duties as assigned.

· Create freight purchase orders in EBs database.

Daily Activities

· Review open order reports.

· Review pricing, salesperson, products for all open invoices.

· Coordinate all prepay and add shipments for domestic and international customers – select carrier, prepare purchase order, apply freight charges to customer order and complete pickup and delivery arrangements with carrier.

· Distribute Order and Logistics acknowledgement to customer.

· Coordinate all small parcel shipments.

· Provide freight quotes to customers and Sales team where needed.

· Process added customer charges (NX Bills) in EBS where needed.

· Receive, interpret, and coordinate investigation of customer complaint and ensure effective resolution to problem.

· Plan orders and keep an overall shipping schedule.

· Perform clerical duties - i.e., data entry, answering telephones and order processing.

· Order tracking.

· Obtain, prepare, review, and compare transportation quotes by vendors.

· Work with manufacturing locations with production schedules - recommend changes where applicable.

· Monitor order metrics - update sales and customer regarding pending issues

What experience we are looking for:

· Minimum five years related experience and/or training - preferably in the construction industry.

· Completed a two-year degree or higher from an accredited institution.

· Five years related experience in customer service, billing, or transportation.

· International shipping and/or knowledge of preparing export documentation a plus.

· Experience with CRM systems.

· Proficient in MS Outlook, Word, and Excel

· Excellent organizational and time management skills

· Critical thinking skills

· Ability to multi-task

· Ability to work in a TEAM environment.

· Effective communication and conflict resolution skills

· Problem Solving - Identify and review problems to effectively evaluate options and implement solutions.

· Critical Thinking - Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

· Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most proper one.

WorkDynamX and our client are Equal Opportunity Employers.