Associate Field Representative - North Los Angeles

For over a century, the Workers' Compensation Insurance Rating Bureau of California (WCIRB) has been California's trusted, objective provider of actuarially based information and research, advisory pure premium rates and educational services integral to a healthy workers' compensation system. The WCIRB is a California unincorporated, private, nonprofit association comprised of all companies licensed to transact workers' compensation insurance in California. The operations of the WCIRB are funded primarily by membership fees and assessments; no state money is used to fund its operations. The WCIRB is a stable company and a proven leader in the workers’ compensation insurance industry nationwide.

The WCIRB performs a number of functions to accurately measure the cost of providing workers' compensation benefits and ensure a healthy workers’ compensation system. To learn more about our company, please visit About Us | WCIRB California. The WCIRB employs approximately 175 people with the average tenure of over 10 years. We are committed to fostering a healthy, safe and diverse work environment leading to a dedicated, collaborative and innovative workforce This is a hybrid position where approximately 40% of the work time is spent at the home office in Oakland, California.

Summary

The Field Representative uses significant independent judgment in applying knowledge of the workers’ compensation insurance standard classification system and of WCIRB procedures to analyze information collected and to determine the standard classifications that apply to a policyholder’s operations. Working independently, the Field Representative is responsible for (1) classification inspection reports, (2) Test Audits of payroll, (3) Test Audits of claims classifications, and (4) general email and phone correspondence with insurers, agents and brokers and employers.

1. Field Representatives are expected to meet established quality and quantity requirements reflected in the Standard Performance Requirements including:

1. Production: The Field Representative is required to hit production goals for inspections (Original, Renewals, Special and Targeted) and Test Audits.
2. Quality: The Field Representative is required to produce both a quality inspection and test audit that are reflective of a business classification and payroll.

1. Communication: A Field Representative is required to meet and interact directly with California business owners, a primary responsibility is to provide a positive customer experience (including accessibility, timeliness, and professional decorum).

Essential Duties and Responsibilities

• Interviews policyholders and inspects their premises to obtain information needed to properly classify their business operation for workers’ compensation insurance purposes.
• Prepares, proofreads and submits classification inspection reports describing the employer’s business.
• Examines insurers’ payroll audits and policyholders’ payroll records to verify the proper reporting of exposure by classification for unit statistical purposes.
• Conducts claims classification audits to verify the classifications assigned by insurers to reported claims.
• Prepares, proofreads and submits the results of Test Audits and claims classification audits.
• Conducts ride along with team members and other employees from home office (as needed)
• Prepares general correspondence including setting appointments, emails and phone calls to employers, insurers, agents and brokers.

To perform this job successfully, the individual must be able to execute the tasks discussed in this job description. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations, as required by ADA, may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree (including completed courses in relevant areas such as business administration, accounting, bookkeeping, mathematics, risk management, accounting, and communication) or a minimum of 3 years of Premium Audit experience with an insurance carrier/fee audit company or equivalent experience that demonstrates the required writing, analytical and computer skills.
• Proficiency in basic workers’ compensation payroll auditing and general understanding of the administration of the standard classification system.
• Proficiency in Word and Excel.
• Position requires a self-starter who can work independently and meet production goals.
• Must have excellent interpersonal skills and the ability to interface with a variety of individuals in a number of different settings or work conditions.
• Sufficient mathematical skills to understand payroll records to conduct a payroll audit.
• Solid language skills to communicate clearly with co-workers and people outside the WCIRB, and to write and proofread inspection reports that are sent directly to the insurer without secondary review.

Our employees enjoy a state of the art, energy-efficient, open work environment that nurtures collaboration and creativity. Our benefits package is thoughtfully designed to ensure our team enjoys the support and perks that enhance their personal and professional lives.

Our benefits include:

• Hybrid work environment (40% onsite, 60% remote)
• Medical, dental and vision benefits
• Competitive PTO program
• 401K and pension plan
• Annual incentive plan
• Social activities
• Community volunteer involvement
• Referral bonus program

Please note that the WCIRB has enacted a mandatory COVID-19 vaccine requirement for all employees. Proof of full vaccination or an approved exemption or deferral is required of all employees, including new hires.