What are the responsibilities and job description for the Collection/Billing Clerk position at Workforce Connections, Arkansas Department of...?
Department: Sanitation/Public Works
Position Control Number: 0700-020
FLSA Status: Non-Exempt; position is eligible for overtime
Safety Sensitive Designation: This position is not designated as safety-sensitive.
Random Drug/Alcohol Test: No
Opening Date: January 27, 2025
Closing Date: February 7, 2025 at 11:59 PM
This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this job. The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description. Nothing in this job description restricts management’s right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant only to the extent medically and reasonably feasible.
An Equal Opportunity Employer
JOB SUMMARY: Responsible for processing work orders for Sanitation, logging Animal Services calls, maintenance and billing of Sanitation accounts, maintenance of delinquent fee records, and collection of delinquent fees.
ESSENTIAL JOB FUNCTIONS:
- Answers telephone calls on a multi-line telephone; provides general information concerning services provided by the Sanitation and Animal Services Department.
- Relays messages to Solid Waste and Animal Services personnel.
- Greets visitors and directs visitors to appropriate department personnel.
- Operates a computer with databases for Sanitation and Animal Services.
- Enters service requests into networked computer system; selects appropriate form from the in-house database for service complaints, cart requests, and scheduling of bulky item and limb pickups.
- Emails and prints work orders as needed.
- Follows up with customers to ensure complaints have been addressed and pickups completed.
- Maintains files, reports, memos, and other correspondence concerning solid waste collections.
- Inputs payments into billing software and processes deposits from collected sanitation fees.
- Updates the Work Order Management (WOM) system to update customer information as necessary; inputs notes in customers’ accounts recording activity.
- Assists in mailing letters to notify residents of the delinquent status of the account.
- Contacts residents by telephone to make effort in the collection of delinquent collection fees.
- Receives payment in person and issues receipts for fees; logs in payments listing name, account number, and payment amount.
- Receives domestic animal complaints by telephone; logs complaint into computer database; and dispatches appropriate Animal Control Officer when requested based on the location of the complaint.
- Compiles weekly and monthly reports reflecting department activity as requested.
- Establishes new sanitation customer accounts in the computer system, and forwards account information and guidelines to new customers.
- Verifies bank deposits.
- Maintains landlord files current in the Work Order Management system and in the billing and collection database.
- Ensures Animal Control reports are complete and submitted to the court with the appropriate citations.
- Maintains departmental calendar of scheduled court appearances; notifies Animal Control Officers of scheduled court appearances as needed.
- Maintains records of animals in the shelter; obtains reports from other agencies as needed; ensures every animal receives a kennel card with accurate information/photo.
- Prepares monthly reports for the County Judge’s Office providing the information requested such as call statistics, shelter usage, accounting information, court dates, etc.
SECONDARY DUTIES AND RESPONSIBILITIES:
- Inputs ticket numbers into the database from solid waste contractor acknowledging work orders.
- Receives printouts of delinquent accounts from billing agencies.
- Provides assistance with special projects such as large mail-outs and certified mail.
- Calculates sanitation bills by using a monthly fee schedule to produce a bill manually when needed.
- Prepares memos for refunds to Sanitation accounts; obtains Director’s signature and forwards to supervisor.
- Performs other related duties as assigned.
PERSONNEL SUPERVISED: None.
WORKING CONDITIONS: Work is performed in a smoking-restricted office environment. Duties occasionally involve dealing with aggressive individuals or unpleasant situations. Occasional trips to various locations within Pulaski County are required.
MINIMUM QUALIFICATIONS:
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:
- Considerable knowledge of billing procedures and processes involved with Sanitation collection.
- Good knowledge of standard office practices, procedures, and equipment.
- Some knowledge of basic mathematics.
- Good knowledge of word processing and excel software.
- Ability to count money.
- Ability to accurately calculate bills.
- Ability to tactfully and effectively deal with the public.
- Ability to establish and maintain a detailed record-keeping system.
- Ability to attend work regularly and reliably.
- Skill in the operation of a calculator.
- Skill in the operation of and data entry into a computer.
PHYSICAL REQUIREMENTS:
- Digital dexterity is necessary for keyboard operation.
- Visual acuity is needed for use of a computer screen.
- Ability to orally communicate effectively in person and by telephone.
EDUCATION & EXPERIENCE:
Completion of high school or GED equivalency; considerable work experience with billing, bookkeeping, collection, or financial record keeping; some experience with computer operations; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.
Requirements
Employment is contingent upon the successful completion of a criminal background check.
Regular and reliable attendance is an essential function of this position.
PREFER applicants with bilingual language skills.
Summary
ACCESSIBILITY NOTICE: If you are an individual with disabilities who needs accommodation or you are having difficulty using or website to apply for employment, please contact humanresources@pulaskicounty.net or call (501) 340-6110.
Job posted for the employer by: Workforce Connections, Arkansas Department of Commerce.
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