Associate Consultant, Technical, Hardware Ops,

Job Openings

Associate Consultant, Technical, Hardware Ops - Virtual, United States

525-Hardware Operations - Livonia, Michigan (Remote)

Department

525-Hardware Operations

Employment Type

Full-Time

Minimum Experience

Entry-level

Compensation

$55,000 - $65,000 USD Annually

Applications for this role will be accepted until 04/09/2025

About Us

WorkForce Software, an ADP Company, is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 100 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

Responsibilities

• Configure WorkForce Terminal’s software according to customer business requirements using Python, SQL, SFTP, SSH and other tools
• Communicate roadblocks and seek out guidance in a timely manner
• Contribute to customer self-help and technical documentation by authoring relevant knowledge base content
• Read and write basic formulas and SQL queries that leverage mathematical and/or programming skills
• Perform unit and system testing of configured application and ensure test cases pass as described by their requirements
• Collaborate with the WFS team to ensure thorough testing of the customer’s requirements
• Identify and escalate out of scope requirements to the WFS project team leadership
• Understand scope and implementation approach for assigned work
• Learn how to create, confirm and refine solution design documents with key stakeholders and team members
• Learn how to estimate work effort and communicate with key stakeholders
• Deliver tasks on time and within budget by effectively managing workload
• Attend and participate in team meetings
• Follow established processes and best practices to continuously improve skills
• Document progress and provide regular status updates on assigned work to WFS and customer stakeholders
• Partner with internal and external teams to ensure successful customer implementation
• Assist customers with hardware, software, network testing along with roll out and upgrade activities
• Troubleshoot issues and escalate problems to appropriate team members or teams
• Maintain accurate and timely records of billable and non-billable hours
• Ensure adherence to WorkForce Software's established documentation standards and methodologies
• Identify opportunities to improve our product offerings based on customer feedback and collaborate with internal teams to reduce defects and improve overall product/system performance
• Identify, resolve, and report solution status, recommendations, risks and issues to customer and project leadership
• Contribute to customer self-help and technical documentation by authoring relevant knowledge base content
• Build relationships and trust with customers through open and interactive communication
• Obtain and maintain certification in WFS Products as required to perform the job duties
• Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success and contribute to the team's objectives
• Learn WFS product configuration requirements (i.e., naming conventions, importing templates, database structure, customizations, proper sequencing)
  
  

Requirements

• 0-2 years of experience in a technical/helpdesk/system support customer-facing type role
• Strong communication skills both written and verbal
• Possesses basic problem-solving skills
• Logical and technical mindset that can analyze problems and identify root causes
• Exposure to any ERP software and experience with Linux, programming languages (Python, SQL/JavaScript) are added advantages
• Ability to read/write simple SQL queries
• Capability to exercise mature judgement
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances
• Ability to work on a dynamic, customer-focused team and establish excellent working relationships
• Entrepreneurial mindset required, as the role needs capability of rapidly shifting focus and responding to ever-changing conditions
• Strong communication skills both written and verbal
• Demonstrates a strong desire to grow both functionally and technically as a professional consultant
• Experience with business applications, such as Word, Excel, etc.
• Learns to use professional concepts and to apply company policies and procedures to deliver WFS solutions to customers
• Learns common implementation principles and lifecycle
• Must be able to join on-call rotation and cover evening/weekend work as necessary
• Work flexible hours
• All other duties as assigned
  
  

Travel

• Ability to travel up to 10%, with potential for international travel
  
  

Education

• Bachelor’s degree in related field or equivalent years of experience
  
  

You'll Love Working Here Because You Can

• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exception service to our clients, and none of that happens without each of taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
  
  

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short and Long Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.

WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.

WorkForce Software is an Equal Opportunity Employer.

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Link to This Job

Location

Livonia, Michigan (Remote)

Department

525-Hardware Operations

Employment Type

Full-Time

Compensation

$55,000 - $65,000 USD Annually