Demo

Sr. Director, Managed Services - Virtual, United States

WorkForce Software
Livonia, MI Full Time
POSTED ON 2/27/2025
AVAILABLE BEFORE 5/22/2025

Job Description

Job Description

Salary : $165,000 - $171,000 USD Annually

Applications for this role will be accepted until 03 / 06 / 2025

About Us

WorkForce Software, an ADP Company, is the first global provider of workforce management solutions with integrated employee experience capabilities. The companys WorkForce Suite adapts to each organizations needsno matter how unique their pay rules, labor regulations, and scheduleswhile delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the worlds most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 100 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

Responsibilities

  • Responsible for standard processes and infrastructure required to monitor and report project adherence to WFS Project Management and achievement of project metrics (scope, time, budget, and quality)
  • Implement regular project governance reviews to establish accountability with leadership
  • Establish project metrics / KPIs to assist in proactively managing projects
  • Provides large project oversight regarding scope, resources, and estimations
  • Employs an effective, diplomatic, and influential communication style that works across the organizational teams
  • Responsible for the development and implementation of the WFS Methodology and associated processes
  • Defines metrics and KPIs required to effectively measure all projects
  • Develop and maintain project estimation processes
  • Provides leadership and guidance (mentoring) to others
  • Responsible for quality risk assessment aligned to organizational thresholds
  • Assist project teams and customers to identify project risks and define mitigation strategies
  • Participate in project deal reviews required to facilitate the approval of all project proposals based on organizational thresholds
  • Works collaboratively with internal teams to define their estimation best practices and templates
  • Define project metrics and thresholds that drive proactive project audits on active projects
  • Conduct project audits to assist project teams with quality delivery, identification of risks, associated mitigations, and project issue resolutions
  • Create a work environment that attracts and fosters employees of the highest caliber
  • Provide process, tools, and metrics to help measure employee growth in their respective roles
  • Ensures Project Management resources are aligned to support the overall strategic direction of the organization
  • Provide key data and information for the executive team to make complex organizational and strategic decisions

Requirements

  • Experience in process design and driving change management initiatives across an organization
  • Strong consulting, Project Management and / or Project Management experience
  • Bachelor's degree in business, technology and / or relevant experience
  • 10 years project delivery experience in an enterprise software consulting environment
  • 10 years managing customer relationships in a delivery capacity
  • Excellent customer relationship management and business acumen
  • Experience in managing a client portfolio
  • Prior responsibility in handling Director and C-Level escalations including negotiations as a vendor to large clients
  • 8 years of demonstrated ability to lead a professional services team that includes managers, consultants, trainers and technical support
  • Strong knowledge of project management theory and practices.
  • A proven history of success managing HCM and / or ERP implementation teams.
  • Strong leadership and interpersonal skills.
  • Strong analytical and problem-solving abilities
  • Ability to work effectively under pressure and meet deadlines
  • Strong communication and presentation skills
  • Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
  • Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role
  • Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions
  • Understand common implementation principles and lifecycle
  • Capability to exercise mature judgement
  • Demonstrates technical aptitude to learn quickly and adapts to new circumstances
  • Travel

  • Ability to travel up to 50%, with potential for international travel
  • Education

  • Bachelor's degree or equivalent experience.
  • You'll Love Working Here Because You Can

  • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
  • Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
  • Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
  • Continuously learn through ongoing training, development, and mentorship opportunities
  • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
  • Focus on your mental health and well-being. We're here to provide exception service to our clients, and none of that happens without each of taking care of ourselves and being there for one another.
  • Join a company committed to giving back and generating lasting, positive impact upon the communities in which we work and live.
  • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
  • Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. We offer the following benefits : Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short and Long Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

    This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

    To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.

    WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.

    WorkForce Software is an Equal Opportunity Employer.

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    Salary : $165,000 - $171,000

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