Program Manager

Job Summary:

The Program Supervisor is responsible for primarily supervising staff providing services to individuals through the Workforce Innovation and Opportunity Act (WIOA) and Trade Adjustment Assistance (TAA) programs. At times, may also include Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T), Noncustodial Parent Choices (NCP), and Wagner Peyser (WP). This position also coordinates supportive services and conducts follow-up to ensure that necessary supports are in place. The target goal for customers served is employment at or above the self-sufficiency wage with job retention tracked for at least one year after exiting the program.

Essential Functions:

• Evaluates program's effectiveness and ensuring that operational and contract requirements are met.
• Monitors customer case files for eligibility documentation.
• Evaluates and sets goals for employees.
• Assists with setting center goals.
• Monitors and analyzes centers performance goals and reports to management.
• Supervises hires and trains new staff with Site Manager.
• Represents the center at meetings and participating in the civic and social activities.
• Informs and educates businesses and individuals regarding the work of the center and increase employment opportunities for clients in the area.
• Prepare, submit and monitor case management documentation throughout the duration of client participation in the program, ensuring that data is entered into TWIST system in a timely manner.
• Must be able to review budget to facilitate and set departments goals to operate efficiently and within budget.
• Provide monthly training and follow-up to program staff based on training plans for each specific program.

Other Functions:

• Provide information to potential clients and verify eligibility for services.
• Conduct interviews to determine client needs.
• Develop and track employment plans, and provide case management for each client.
• Coordinate supportive services such as child care, general transportation, bus tokens, mileage reimbursements and vouchers, and maintain confidentiality thereof.
• Conduct follow-up with clients and supportive services providers.
• Monitor client progress through appropriate activities, and take timely action when client circumstances preclude achievement of goal.
• Travel to attend meetings training and other activities
• May facilitate group orientations.
• As needed, Supervisor may step in to assist programs during the hiring process and new employee training.
• Able to react to change productively and handle other essential tasks as assigned.

Qualifications and Requirements:

• Bachelor’s degree with 3 year previous work experience in customer service or training
• Knowledge of management, office procedures and possess the ability to supervise professional and clerical staff.
• Ability to lead and motivate others in a manner conducive to high productivity and morale
• Proficient in Microsoft Office with ability to perform basic word processing and data entry.
• Must have excellent verbal and written communication skills, demonstrated customer service skills.
• Familiarity with the communities being served.
• Knowledge and understanding of local needs and resources.

Preferred:

• Previous experience with TWIST software system.
• Bilingual (English/Spanish).

Physical Demands:

• Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas.
• While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment.
• Frequent typing, writing, bending and twisting.
• Must be able to lift up to 10 pounds.

Work Environment:

Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.