What are the responsibilities and job description for the Customer Support Specialist position at Workforce Solutions for Tarrant County?
Customer Support Specialist
- Bilingual – must be fluent in both English and Spanish.
- Ability to protect customer’s confidential information, such as, name, phone number, and billing information.
- Strong Time Management skills with the ability to multi-task and handle multiple deadlines.
- Accuracy – The ability to record information about customer’s financial and collection status.
- Use quoting system to find product carrier for customers needs.
- Locate and notify customers of delinquent accounts by mail or phone.
- Locate and monitor delinquent accounts, using computers and a variety of automated systems.
- Arrange for debt repayment or establish repayment schedules, based on customer’s financial situation.
- Advise clients on the necessary actions and strategies for debt repayment.
- Data Entry.
- Strong community skills – both oral and written.
- Making daily calls to customers.
- Confer with client on phone or in person to provide information about products, services, opening/closing accounts and obtain details on complaints.
- Keep record of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as, actions steps taken.
- Complete contract forms prepare changes of address records or issues services discontinuance using computers.
