Demo

Customer Support Specialist

Workforce Solutions for Tarrant County
Fort Worth, TX Full Time
POSTED ON 2/24/2025
AVAILABLE BEFORE 4/24/2025

Customer Support Specialist

  • Bilingual – must be fluent in both English and Spanish.
  • Ability to protect customer’s confidential information, such as, name, phone number, and billing information.
  • Strong Time Management skills with the ability to multi-task and handle multiple deadlines.
  • Accuracy – The ability to record information about customer’s financial and collection status.
  • Use quoting system to find product carrier for customers needs.
  • Locate and notify customers of delinquent accounts by mail or phone.
  • Locate and monitor delinquent accounts, using computers and a variety of automated systems.
  • Arrange for debt repayment or establish repayment schedules, based on customer’s financial situation.
  • Advise clients on the necessary actions and strategies for debt repayment.
  • Data Entry.
  • Strong community skills – both oral and written.
  • Making daily calls to customers.
  • Confer with client on phone or in person to provide information about products, services, opening/closing accounts and obtain details on complaints.
  • Keep record of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as, actions steps taken.
  • Complete contract forms prepare changes of address records or issues services discontinuance using computers.

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