What are the responsibilities and job description for the Customer Solutions Representative (WFS Odessa) position at Workforce Solutions Permian Basin?
JOB SUMMARY :
The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services within the Career Centers and through referrals to our community partners.
ESSENTIAL FUNCTIONS :
- Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
- Review and identify job opportunities for customers and provide referrals to qualified candidates.
- Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
- Develop constructive and cooperative working relationships with internal team members, the public and external partners.
- Actively seeks ways to improve workforce services to meet labor market needs.
- Performs other duties as assigned and fulfills responsibilities as required.
KNOWLEDGE / SKILLS / ABILITIES :
EDUCATION AND EXPERIENCE :
PHYSICAL DEMANDS AND WORKING CONDITIONS :
Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ATTIRE REQUIREMENTS :
Business casual dress code is required. Business casual attire means clothing that allows staff to feel comfortable at work yet is appropriate for a professional office environment.
All attire must be clean, neat, and free of wrinkles with no frayed hems, rips, or holes. Employees are expected to wear appropriately fitting clothes that are not too loose or too tight and do not pose a safety hazard.
No jeans, t-shirts, sweat / yoga pants, shorts, flip flops or athletic shoes, sneakers, or crocs are allowed
