Manager Lead

Job Description:
This position is a hands-on leadership role that combines strategic oversight with physical, day-to-day operations management. This individual will ensure the efficient flow of inventory, logistics, and team coordination while actively participating in the physical aspects of warehouse operations. The role requires a blend of leadership, operational expertise, and the physical ability to perform labor-intensive tasks such as using pallet jacks, moving products, unloading trucks, and working on racking systems. The Director will manage a team, drive process improvements, and ensure that operational goals align with the mission of serving the community.

Key Responsibilities:

1. Operational Oversight

   • Oversee daily operations, ensuring timely and accurate movement of goods, from receiving to distribution, while maintaining high standards of efficiency and organization.
   • Actively participate in labor tasks, including pallet jack operation, lifting, moving products, and managing racking systems.
   • Develop, refine, and implement operational processes to improve efficiency, reduce waste, and maintain quality service delivery.

2. Logistics and Supply Chain Management

   • Support the logistics for inbound and outbound shipments, coordinating with the director of business operations and internal teams.
   • Ensure smooth coordination between warehouse operations, product intake, and distribution to community partners.
   • Oversee and optimize the use of inventory management systems to maintain accuracy and operational efficiency.

3. Team Leadership and Development

   • Lead and develop the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
   • Ensure that staff and volunteers are effectively trained in operational tasks, safety procedures, and warehouse best practices.
   • Coordinate volunteer efforts to maximize impact and efficiency in day-to-day operations.

4. Financial and Resource Management

   • Assist in managing the operations budget, ensuring resources are used efficiently while minimizing costs.
   • Identify and implement cost-saving measures without compromising service delivery quality.
   • Ensure adequate resource allocation to support both ongoing operations and future growth.

5. Risk Management and Compliance

   • Maintain safety and compliance standards across all operational processes, adhering to legal and regulatory requirements.
   • Oversee building and facility management to ensure operational readiness and safety for staff, volunteers, and partners.

Qualifications and Experience:

• Proven experience in operations, logistics, or supply chain management, preferably in a nonprofit or mission-driven setting.
• Strong leadership capabilities with a focus on team development, operational efficiency, and process optimization.
• Hands-on experience in warehouse operations, including manual labor tasks such as lifting, moving goods, and managing inventory.
• Excellent organizational and project management skills, with the ability to handle multiple tasks at once.
• Financial literacy and experience with budget management and cost-saving strategies.
• A passion for community service and working within an organization dedicated to excellence and compassion.

Ideal Team Player Traits:

• Hungry: A self-starter with a strong work ethic and the drive to achieve operational excellence.
• Humble: A team player who values collaboration and places the mission above all.
• Smart: Demonstrates emotional intelligence, strong interpersonal skills, and the ability to lead with empathy and effectiveness.

Physical Requirements:

• This is a physically demanding role requiring the ability to be on your feet and perform labor-intensive tasks throughout the day (approximately 50% of the role).
• Duties include using pallet jacks to move pallets, unloading semi-trucks, and lifting heavy products.
• Future expectations include a shift toward more "directing" with less physical labor, but currently, the position requires both leadership and hands-on involvement.

This position requires a unique individual who can balance high-level strategic thinking with the physical demands of the warehouse environment. The Director of Operations & Logistics will play a critical role in driving efficiency, leading a motivated team, and ensuring the success of the organization’s mission.