What are the responsibilities and job description for the Client Services Coordinator - QTpod position at Working at Signature Aviation?
About Us:
QTpod is a dynamic, growth-driven company specializing in the design and production of advanced point-of-sale fuel management systems for the aviation and marine fueling industries. Our team takes pride in creating cutting-edge solutions that meet the unique needs of our customers. As part of our commitment to excellence, we foster a collaborative environment where innovation, teamwork, and individual contributions are recognized and valued.
Our Culture:
At the heart of our success is our company culture—one that emphasizes personal growth, accountability, and a shared passion for problem-solving. We believe in empowering our team members by offering opportunities for skill development and cross-functional collaboration. Whether it's tackling complex technical challenges or finding new ways to streamline production processes, we support and encourage creativity and initiative. If you're looking for a workplace where you can make a real impact, grow your career, and work with a close-knit, supportive team, you'll feel right at home here.
Job Summary:
The Client Services Coordinator (or “CSC”) is primarily responsible for receiving calls and emails from customers and processing them into Work Orders which are then assigned to Support Technicians on the Tech Support team. The CSC also assists in the processing of new customer folders, which involves contacting new QTpod clients and gathering relevant data.
Qualifications:
- High school diploma (Bachelor’s degree preferred but not required)
- 1-3 years working in a customer service/tech support environment
- Typing proficiency ≥30 words per minute
- Proficiency with MS Office suite
- Excellent communication skills
- Friendly and affable phone demeanor
- Ability to deal with difficult or angry customers
Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, travel. The pay range for this position is $19.70 to $24.62 / hour.
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
Responsibilities:
- Answer all incoming phone calls
- Determine the nature of customers’ technical issues and prioritize accordingly
- Create work orders and assign them to members of the Tech Support team
- Independently handle low-tier Tech Support issues and supply orders
- Perform follow-up calls with customers and refer to technicians as needed
- Process new customer folders by coordinating with clients, creating work orders, and transferring part orders to production
- Customer satisfaction surveys
- Assist Tech Support by providing brief training on SiteMinder to customers
Salary : $20 - $25
