Rotational General Manager - SDL

A Rotational General Manager (RGM) is a temporary, developmental role designed to prepare team members to be strong candidates for General Manager opportunities upon successful program completion. Participants work closely with experienced leaders, receiving comprehensive supervision and targeted training as part of a structured program aimed at building the leadership and operational skills necessary to succeed in a General Manager role.

Over a 12-month period, an RGM will rotate among various Signature locations, known as Private Aviation Terminals (PAT) or FBOs, within a region. This rotation immerses the RGM in a variety of business environments and regional markets, providing the RGM with valuable hands-on experience. Geographic flexibility is essential, as is prior experience as an operational leader with a proven track record of managing teams and driving success in any industry.

Responsibilities:

Job Highlights

• Duration: A 12-month structured position that combines hands-on experience in PAT operations, hospitality best practices, and strategic leadership development. The RGM will gain exposure to core areas such as operations, finance, guest experience, real estate, safety, and strategic leadership such that the RGM should be able to demonstrate the ability to be a PAT manager.
• Mentorship: Each RGM is paired with experienced senior mentors committed to guiding their professional growth. The RGM will learn and demonstrate absorption of knowledge from those mentors. Mentors provide ongoing feedback, industry insights, and support personal and professional development.
• Core Training Areas.  The RGM will be expected to demonstrate the following skills once trained:
  • Operations: Develop a thorough understanding of PAT operations, including airside service and facility management.
  • Leadership: Apply strategies to foster team member engagement and deliver top-tier guest service.
  • Business Strategy: Collaborate with leadership, identify growth opportunities, and support financial planning.
  • Safety: Participate in audits, compliance checks, and ensure adherence to safety standards.
  • Guest Experience: Gather guest feedback and implement changes to enhance satisfaction and loyalty.
• Relocation Flexibility: the RGM must be willing travel among different locations during the job and be able to relocate within the U.S. at the conclusion of the job.

Essential Duties and Responsibilities

The following functions may be performed in variable weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines) and ground service equipment.

• Regularly interact with guests to promote the PAT and to measure the level of guest satisfaction. Use guest and resident feedback to constantly develop and improve capabilities and processes.
• Develop understanding of the market for the PAT including growth opportunities.
• Conduct ongoing analysis of competition to include selling points, product offerings and pricing.
• Remain locally competitive by managing in liaison with Revenue Management team.
• Create new opportunities by developing relationships with guests, and airport authorities.
• Establish a culture that promotes safety through daily observations, shift briefings, routine audits, administration of Health, Safey, Security and Environmental (HSSE) software, monthly safety meetings, training, and documented safety procedures. 
• Establish a culture that promotes guest loyalty by creating an environment of increased team member engagement.
• Ensure proper staffing levels are maintained based on daily/weekly/monthly volumes.
• Develop new business plans with capital requirements and anticipated performance. Prepare the PAT budget with insight for the capability and opportunities of the PAT.
• Manage the PAT’s finances including capital expenditures, forecasting, budgeting, audit performance and expense management.
• Execute management responsibilities in accordance with the organization’s policies and applicable laws.
• Perform leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reports which includes mentoring and skill development.
• Ensure team members receive company communications and necessary training including safety, guest service standards, company values, etc.
• Ensure appropriate training and development of team members to improve work performance and maximize team member potential.
• Other duties as requested or assigned.