What are the responsibilities and job description for the Director of Guest Experience position at Working Solutions LLC?
The Director of Guest Experience is responsible for delivering exceptional experiences for our guests, ensuring their stay is memorable and enjoyable. This role demands a customer-focused individual with expertise in hospitality management, event planning, and staff supervision.
Key Responsibilities:
- Develop and implement diverse entertainment programs, including dining, outdoor activities, and live music.
- Coordinate and execute special events, corporate retreats, and holiday celebrations, guaranteeing exceptional coordination and execution.
- Act as the primary point of contact for guest inquiries and concerns, resolving issues promptly and professionally.
- Cultivate a welcoming atmosphere, fostering positive interactions and building rapport with guests.
Dining & Food Service:
- Manage Executive Chef responsible for food safety, preparation, and delivery, dietary restrictions, and menus.
- Oversee inventory and beverage supplies, ensuring efficient stock levels.
- Supervise dining staff, providing training and guidance to ensure excellent service.
Grounds Maintenance & Facilities Management:
- Oversee maintenance and upkeep of lodge grounds, including landscaping, trails, and outdoor facilities.
- Coordinate and supervise maintenance staff or contractors for repairs and preventative maintenance of buildings, equipment, and infrastructure.
- Ensure cleanliness and presentation of all indoor and outdoor spaces.
- Monitor and maintain safety and security systems, including fire alarms and security cameras.
Administrative & Operational:
- Develop and manage budgets for entertainment and maintenance.
- Manage staff schedules and payroll, ensuring timely payment.
- Maintain accurate records of inventory and expenses.
- Ensure compliance with relevant regulations and licensing requirements.
- Recruit, train, and supervise staff, fostering a positive work environment.
- Work with vendors and suppliers, maintaining effective relationships.
Required Qualifications:
- Proven experience in hospitality management, event planning, or related field.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and problem-solving skills.
- Knowledge of food safety and hygiene regulations.
