What are the responsibilities and job description for the Lodge Experience Officer position at Working Solutions LLC?
Job Description
The Lodge Experience Officer will be responsible for overseeing the overall operation and guest experience at our lodge. This includes managing a team of staff, developing and implementing entertainment programs, and ensuring the smooth running of all aspects of the lodge.
Responsibilities
- Leadership & Management:
- Lead a team of staff, including Executive Chef, to ensure seamless execution of daily operations.
- Develop and implement standard operating procedures for all areas of responsibility.
- Foster a positive and productive work environment.
- Customer Experience:
- Act as the primary point of contact for guest inquiries and concerns.
- Cultivate a welcoming and hospitable atmosphere, fostering positive guest interactions and building rapport.
- Dining & Food Service:
- Manage inventory and beverage supplies, ensuring efficient ordering and stock levels.
- Supervise dining staff, providing training and guidance to ensure excellent service.
- Grounds Maintenance & Facilities Management:
- Oversee maintenance and upkeep of lodge grounds, including landscaping, trails, and outdoor facilities.
- Coordinate and supervise maintenance staff or contractors for repairs and preventative maintenance.
- Ensure cleanliness and presentation of all indoor and outdoor spaces.
