What are the responsibilities and job description for the Travel Coordinator position at working with our ministry?
Faith Comes By Hearing is seeking a Travel Coordinator to manage and arrange accurate, cost-effective travel for employees and guests while adhering to ministry guidelines. This role requires excellent customer service skills and meticulous attention to detail in booking domestic and international travel, including flights, accommodations, and transportation. This is not a remote position, this job is located in our Albuquerque, NM office.
Responsibilities include:
- Obtains pertinent information from each traveler to create profile, plan itinerary, purchase tickets and reserve appropriate accommodations.
- Researches, purchases, and arranges domestic and international travel including flights, ground transportation, and accommodations in collaboration with traveler while adhering to travel policies and procedures. Any exceptions are approved by the CFO.
- Limits the liability of ministry travel losses and keeps schedule disruptions to a minimum with good planning, sound judgement, and applied knowledge of industry standards for layovers.
- Observes safety procedures and protocols to ensure travelers’ well-being in accommodations and travel schedules.
- Arranges complex and detailed travel itineraries and compiles relevant documents for travel and meetings at destinations.
- Creates a travel packet for each traveler detailing all aspects of their trip itinerary including reservations, contact information, and any other necessary documentation.
- Supports travelers (both employees and guests) by checking them in and providing boarding passes for their flights during normal business hours.
- Performs general clerical duties including filing and entering travel data into spreadsheets.
- Cross-trained in Data Entry/Donation Processing assisting in times of high volume and end of period activity.
- Performs general hospitality tasks for ministry guests per Faith Comes By Hearing’s Hospitality Handbook.
- Ability to adjust work schedule accordingly due to situational demands from events and guest travel itineraries that may cause the work schedule to vary off the normal work hours (Example Josiah and Chosen Events).
- Monitors policies and world-wide events that may impact travel or preparations for travel (ie. Real ID Act, passport renewal issues).