What are the responsibilities and job description for the Head of IT Shared Services position at Workonblockchain?
Head of IT Shared Services
Salary : 140,000 - 150,000 GBP per year
At NFU Mutual, we are looking for a Manager engineer!
Our tech stack :
Support, ITIL, Network, Security, Manager
Requirements :
As the Head of IT Shared Services, candidates should demonstrate the following qualifications and skills :
- Exceptional leadership and coaching abilities, with a track record of developing high-performing IT teams.
- Significant experience in a highly visible, customer-focused, strategic partnering role, delivering results swiftly.
- Strong communication and interpersonal skills, with experience engaging senior management and stakeholders.
- Analytical and problem-solving expertise, with a proactive approach to identifying and resolving service delivery issues efficiently and in line with service level agreements.
- Experience utilizing ongoing customer feedback to continually improve service delivery.
- Proven experience in driving change and influencing direction within a senior leadership role.
- Management experience of boards and committees at an executive level.
- Strategy development and implementation experience.
- Proven experience leading service delivery across multiple business units and managing third-party suppliers.
- In-depth understanding of Service Integration Management, Service Management, and Governance Frameworks.
- Strong knowledge of IT service portfolio management, including infrastructure, systems, applications, and security.
- Up-to-date knowledge of the latest IT service management trends and practices.
- Certification in IT service management (e.g., ITIL v3, COBIT, ISO / IEC 20000).
Your responsibilities :
In this role, you will :
Location : Manor Road, Birmingham, United Kingdom
Benefits & perks :
NFU Mutual is committed to fostering an inclusive workplace and values the unique differences that make us stronger. We celebrate creativity and innovation from diverse perspectives and experiences. As a Disability Confident Employer, we welcome applications from individuals of all backgrounds, ensuring that everyone can showcase their talent and maximize their potential. When you join our team, you can look forward to a supportive culture and a range of attractive rewards and benefits, including a competitive salary, annual bonuses, and a robust pension scheme, among others.
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