What are the responsibilities and job description for the Customer Service Ambassador position at Workoo Technologies?
About the Job
Job Summary
We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Workoo Technologies. The ideal candidate will have excellent communication and interpersonal skills, be able to multitask, and have a proven track record of delivering exceptional customer service.
Key Responsibilities:
- Record and maintain accurate customer account information
- Resolve customer complaints and concerns in a timely and professional manner
- Process customer adjustments and maintain financial records
- Analyze customer needs and make recommendations for potential products or services
- Prepare and provide reports on customer interactions and sales performance
Requirements:
- Proven experience in customer service or a related field
- Strong phone handling and active listening skills
- Familiarity with CRM systems and practices
- Ability to work effectively under pressure and meet sales targets
- High school diploma or equivalent; college degree preferred
