What are the responsibilities and job description for the Customer Service Representative position at Workoo Technologies?
About the Job
We are seeking a highly skilled Customer Service Representative to join our team at Workoo Technologies.
Key Responsibilities:
- Maintain customer accounts by recording account information and resolving product or service problems in a timely manner.
- Analyze customer needs and recommend potential products or services to management.
- Process customer adjustments and maintain financial accounts.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls and generate sales leads.
Requirements:
- Proven customer support experience with a track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
Preferred Qualifications:
- High school diploma or equivalent; college degree preferred.
Skills & Proficiencies:
- Customer Service Skills
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Patient
- Negotiation
- Positive Attitude
- Attention to Detail
- People Oriented
- Analysis
- Problem Solving
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
- Computer Skills
Work Environment:
We offer a dynamic work environment with opportunities for growth and development.
