What are the responsibilities and job description for the Member Experience Expert position at Workout Anytime - Pugh?
Looking for a personable, energetic team player. Someone who is not afraid to ensure our members feel welcomed and heard. This role help ensure our culture is clean, friendly, and well maintained. Our experts strive to ensure our members are happy, motivated, and getting an amazing experience every time they walk in. Must be willing to help clean and make calls when needed.
Pay:
Pay:
$14.00 - $16.00 per hour
Job type
- Full-time
- Part-time
Weekly Day Range
- Monday to Friday
- Weekend availability
Shift
- 4-hour shift
- 8-hour shift
The job description of the Member Experience expert will be to:
Greet each member by name when possible when they are arriving and leaving the club
Make 10 calls
per open hour
to outgoing marketing calls per shift
Conduct membership tours and sell memberships when needed
Meet minimum expectations on KPI such as Appt Closing, SS Booking and Referrals
Ensure all members scan in correctly and clear up any check in alerts
Clean assigned area daily
Monitor and maintain club inventory
Communicate with members and evaluate their needs
Handle complaints from customers
Act as our club’s representative and set an example for our staff
Ultimately, the duties of the Member Experience expert are to make sure our club operates effectively,
and that we keep our members happy.
Salary : $12 - $14
