What are the responsibilities and job description for the Part Time Membership Consultant position at Workout Anytime - Shepherd?
Part Time Membership Consultant
Do you love meeting people?
We do. We like adding great people to our team, if you're the same: we're looking forward to meeting you.
We believe that you matter at Workout Anytime. Teamwork and belonging are important to us and Workout Anytime. We believe that our #1 asset is our employees. We strive to develop and mentor our staff to create a career path specific to each of our employees. If this speaks to you, we’d love to have you on our team.
If you are someone who enjoys helping other people achieve personal and fitness goals, we want you!
We're looking for people who are interested in a part time membership consultant. Think of yourself as bridging the gap between all the people that want to get healthier but aren't sure how or where to start. In this position, this superstar will help us find people, set appointments to get them into our club, work with them to get on a membership that fits their needs and help them understand how personal training plans can help them.
Ensure that the club meets its new member sales goals. Conduct the necessary marketing and sales activities to generate the required number of monthly club tours. Ensure that the club meets its member retention goals by insuring an optimal member experience, and by creating and implementing an effective retention strategy. Maximize retail sales revenue and profit.
Responsibilities
Through member referrals, marketing and community outreach generate at least 50% of club tours necessary to achieve new member enrollment goals.
Confirm all tour/appointments the previous day.
Ensure all prospect/guest information is entered into the club management software system and complete all required tracking forms and processes.
Ensure club is maintained in an immaculate fashion.
Follow all club policies and procedures as per employee handbook.
Interview all members who are canceling their memberships to attempt to “save” them and determine the reason for their dissatisfaction.
Oversee the retention strategy and systems.
Personally conduct fitness assessments, complimentary training sessions, and personal training sessions as required to maximize PT Sales and Retention.
Ensure that all equipment is maintained and works properly.
Requirements
Demonstrated ability to sell.
Outstanding organization skills.
Must be able to work in a fast-paced environment with demonstrated ability to handle and prioritize multiple tasks and demands.
Must be able to work morning/evening shifts and weekends. Must have availability weekdays (8am-12pm; 4pm-8pm), and every other weekend (Sat: 9am-4pm; Sunday 1pm-5pm). Shifts are subject to change.
Flexibility in response to unexpected changes in work assignments.
Must be able to effectively interact and communicate with individuals at all levels of the organization and members.
Must have knowledge of office administrative procedures.
Proficiency in computer skills including Word, Excel, Outlook, PowerPoint.
Education: Minimum of High School Diploma - B.S. in a health and fitness related field a plus.
Requires moderate lifting on a regular basis.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
