What are the responsibilities and job description for the Dispatcher position at WorkPath Partners?
Job Description
Job Title: Maintenance Dispatcher
Primary Responsibilities: The Maintenance Dispatcher is primarily responsible for daily communication with customers for inquiries or requests on Maintenance work orders.
Skills & Competencies
Job Title: Maintenance Dispatcher
Primary Responsibilities: The Maintenance Dispatcher is primarily responsible for daily communication with customers for inquiries or requests on Maintenance work orders.
Skills & Competencies
- High School Diploma or equivalent.
- 2 years of experience in customer service-related and/or dispatch positions.
- Experience in a call center environment preferred
- Skilled understanding in customers situations and translating them into action
- Strong written and verbal communication skills.
- Ability to multi-task in a fast-paced, high-call volume work environment.
- Ability to prove critical thinking and problem-solving concepts.
- Ability to be courteous in difficult situations.
- Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred.
- Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment and an ability to multi-task.
- Reliable transportation to meet scheduled work environment.
- Experience adhering to a specific work schedule environment, including in-office operation, weekends, and holidays, based on business needs.
- Review every day the work orders inputted by our tenants.
- Ensure we have all the necessary information to assess the problem and dispatch accordingly.
- Follow up with tenants to ensure all required information is sent to the technician or vendor to perform the job
- Responsible for scheduling work orders which have been submitted by Maymont Homes tenants.
- Dispatching the scheduled work request to the Maymont Homes Maintenance Technicians, and outside vendors.
- Responsible for following up with the Maintenance Technicians, and vendors to ensure that scheduled task have been completed on the scheduled date & time.
- Responsible for making follow-up calls with tenants after work has been completed to ensure customer satisfaction.
- Establish good communication with the Maintenance Manager or Market responsible for handling the relationship with technicians or vendors.
- Work with market managers to ensure all technicians and vendors follow the established procedures for corrective and preventive maintenance
- Ensure understanding of customers' situations and translate them into requirements for dispatching the right employee or vendor to fulfill the job required
- Always conduct yourself in a courteous and professional manner.
- Other duties, as assigned by supervisor or leadership team.
