EAP Counsellor

EAP Counsellor

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current opportunity: EAP Counsellor

Location: London

Onsite/Hybrid/Remote: Hybrid

Years of experience: 150 client hours along with a full membership with BACP/BPS/UKCP

Shifts:

• Tues, Thurs, Fri 3:30pm-12:00am (Part-time) – 24 hours a week
  
• Sun-Wed overnight 9pm-7:30am (Full-time) – 40 hours a week
  

What you will do:

Workplace Options has exciting full-time and part-time opportunities for EAP Counsellors to join our UK counselling team. These would either be hybrid or fully remote positions (depending on your location). The shifts that we currently have available are late afternoon to midnight/overnight shifts. Our counselling department provides counselling services on a global scale including telephonic support, structured telephonic counselling and applicable resource referral.

Requirements

Responsibilities:

• Provide telephonic counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
  
• Adhere to the ethical, therapeutic and legal standards, which govern service delivery, as well as policies, procedures and laws, which apply to the organization and country, as appropriate.
  
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
  
• Maintain clear clinical and task-oriented documentation in case management system.
  
• Possess genuine listening skills and can provide short-term clinical interventions such as CBT, Motivational Interviewing and solution-focused techniques.
  
• Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.
  
• Develop clear and concise treatment plans for clients with various session models.
  
• Assess clients thoroughly to ensure short-term counselling appropriate.
  
• Follow-through with additional tasks as identified by the clinical management team.
  
• Passionate about providing support to clients from anywhere in the world.
  
• Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
  
• Competent in using our various methods of contact – telephone, video, email, text and live chat.
  
• Flexible with regards to schedule – may be required to work some shifts outside regular shift hours to support the needs of the business and client volume intervals.
  

Qualifications:

• Minimum of a Level 4 diploma in Counselling.
  
• Full Registration with or member of a regulatory counselling body (BACP/BPS/UKCP)
  
• Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
  
• Training in crisis intervention and supporting high risk clients beneficial.
  

Benefits

What we offer:  At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include Competitive benefits package including Life Insurance, permanent health insurance, gym and tuition reimbursement, clinical supervision, 24/7 support for risk calls, mentorship program, CPD training reimbursement, comprehensive 3-4 week training provided for this position