What are the responsibilities and job description for the CSR / Customer Service Rep position at Works Plumbing?
Works Plumbing of Pacifica, CA is to fill full-time and part-time CSR / Customer Service Rep positions to handle client calls regarding their plumbing needs, discuss them with the homeowners, and make the schedules for the technicians. This position has flexible schedules available with no mandatory work on Sundays and no mandatory on-call. For those that would like to work on Saturdays, we offer an optional shift. You also enjoy an industry-competitive wage of $18 - $25/hr and amazing benefits including medical, dental, life insurance, paid vacation, paid time off (PTO), and on-the-job training. Do you thrive in a fast-paced office atmosphere? Are you a customer service rockstar? Do you enjoy interacting with different personalities? If you're looking to join a supportive team where you can build a stable career, apply today!
ABOUT WORKS PLUMBING
Since 2000, Works Plumbing has provided full-service plumbing maintenance and repairs, as well as clogged drain cleaning, 24 hours a day. We also specialize in water heater repairs and installations. We understand the desire for affordable, efficient, and quality services. To save our clients' money, we constantly evaluate our operating costs. Reducing wasteful spending is how we're able to deliver pricing that won't break the bank ' without sacrificing top-quality services.
We rely on our hardworking employees to achieve client satisfaction. That is why we strive to hire and retain the best! We offer our loyal team competitive compensation, great benefits, and a supportive work environment that people want to be a part of.
A DAY IN THE LIFE OF A CSR / Customer Service Rep
Your primary goal is to ensure ultimate scheduling efficiency and make sure our clients are being heard. Maximizing time and mileage, you work hard to ensure that customer service expectations are exceeded. You spend your workday in the office on the phone or computer providing top-notch customer service to our clients. Through phone calls, you inform clients of arrival times or any potential delays. You happily adjust for any rescheduling needs. As an efficient CSR, you organize the days and weeks ahead in order to not fall behind schedule. Your demeanor is friendly and capable as you converse with clients and dispatch calls to technicians. You leave work each day knowing you played a vital role in our company's success!
QUALIFICATIONS FOR A CSR / Customer Service Rep
- Strong communication and phone skills
- Computer skills
- Able to pass a background check and drug test
Are you organized? Do you prioritize your tasks effectively? Are you professional and dependable? Are you a customer service superstar? Are you a great communicator, both verbally and written? Are you detail-oriented and thrive in a fast-paced office environment? Apply now!
ARE YOU READY?
If you feel you'd be perfect for this customer service position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 94044
Salary : $18 - $25