What are the responsibilities and job description for the Contact Center Representative - Hybrid position at WorkSource Oregon?
** Please note, this is not a direct position with WorkSource Oregon. WorkSource Oregon is conducting this recruitment on behalf of the employer.**
This company partners with utilities, local and state governments, and other entities to provide solutions to reduce America's energy usage within the residential, commercial, and industrial and government sectors. They are a dynamic multiculturally owned firm fully committed to cocreate with their teams truly inclusive and equitable working environments that results in thriving diversity and professional success. This company is a nationally certified minority-owned company with Corporate Headquarters in Indianapolis, Indiana, and multiple offices across the U.S.
This company is committed to hiring individuals that are representative of the communities our programs are designed to serve. Their work elevates co-creation through cultivating trust and acting with transparency. They recognize that representation matters.
In this role, you will be responsible for providing exceptional customer service, processing transactions, and supporting various internal teams to ensure smooth operations and program compliance. Your contributions will directly impact this company's mission to promote energy efficiency and sustainability, especially in the BIPOC, low-income, and Veterans communities.
REQUIREMENTS
- A minimum of three years previous experience in a contact center.
- Strong communication skills, both verbal and written, with the ability to articulate complex information clearly and concisely.
- Excellent problem-solving abilities and a commitment to delivering exceptional service.
- Familiarity with database management
- Ability to work collaboratively in a team environment and adapt to changing priorities.
- Detail-oriented with strong organizational skills to manage multiple tasks effectively.
- Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
- High School Diploma is required, but College Degree is preferred.
JOB DUTIES
- Handle Customer Calls efficiently via telephone, internet, and correspondence, ensuring accuracy and timely processing.
- Maintain a thorough understanding of incentive offerings, effectively address inquiries, and resolve issues.
- Expertly manage disputed incentive claim data, offering guidance to customers on policy interpretation and compliance requirements.
- Assist trade ally contractors and community-based organizations with incentive inquiries and requests.
- Actively participate in team-based process improvement initiatives, recognizing the system-wide impact of each enhancement.
- Mentor and train junior employees to ensure a high standard of service delivery.
- Maintain comprehensive documentation of data entry processes to uphold accuracy and consistency.
- Undertake additional administrative duties as necessary to support departmental objectives.
SCHEDULE
Day shift
Hybrid: Remote Mondays & Fridays, in office Tuesdays-Thursdays
SALARY
$44k-52k/year
BENEFITS
Medical, Dental, Vision, Life Insurance
Sick pay and paid vacation
** Please note, this is not a direct position with WorkSource Oregon. WorkSource Oregon is conducting this recruitment on behalf of the employer.**
Job Type: Full-time
Pay: $44,000.00 - $52,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- Day shift
Work Location: In person
Salary : $44,000 - $52,000
