Community Manager

The Community Manager should effectively manage the office center by ensuring that members' needs are addressed & met, upcoming vacancies are filled, and Community Associate’s duties are being accomplished. They should be comfortable delegating tasks to Community Associate, as needed. Community Manager should also possess a friendly demeanor so they can effectively interact with potential new members, existing members, and their guests.

This position is a full-time position, however, you can choose to start out on a part-time basis if this helps with your transition.

Day to Day Responsibilities

• Book conference rooms for clients – record usage
• Mail services: daily postage for clients, FedEx requests, coordinate package pickups, weekly mail forwarding for clients who pay for this service
• Send out center-wide emails regarding building operations, notices, happy hours/events, maintenance schedules, etc.
• Phone answering & call screening service
• Greet all incoming clients (offer coffee, tea, water, etc. and inform member of their client's arrival)
• Keep all common spaces neat and organized (wipe down counters, wash dishes/load dishwasher, restock coffee, tea, and other amenities, etc.)
• Ensure kitchen and common supplies are restocked
• Maintain professional and welcoming atmosphere

Operations Responsibilities

• Place Costco, Amazon, Canteen & kegerator orders monthly to stock the kitchens, company office supply, and fulfill client requests (later billed to monthly invoice)
• Schedule janitorial/maintenance service; ensure work is completed to company standards
• Schedule Ricoh and Canteen maintenance
• Address any client complaints or issues – Ideally before they are brought to your attention by a member
• Coordinate phone line set-up and program phone: assist in VM set-up, client extension, add information to company "cheat sheet"
• Add all client information into an excel spreadsheet for company use including employee names, emails, personal phone numbers, type of member, extension, etc.
• Monthly Billing
• Oversee Community Associate and delegate tasks, as needed

Sales Responsibilities

• Implement plan to keep center occupancy at or near 100% with little turnover
• Meet/Exceed revenue goals by increasing current member rates to reflect that of the market
• Create and maintain good relations with lead companies such as InstantOffices, OfficeList, Office Finder, etc.
• Update weekly lead sheet: report where each lead comes from; how many leads are from client referral, OfficeList, craigslist, etc.
• Update weekly pipeline: status of leads (who has proposals, who has toured, etc.)
• Keep floor plan current (vacancies, monthly rates, 30/60/90-day notice marked, high rate based on square footage/location, low rate based on square footage/location)
• Keep rent roll current with each new client signed: company, start date, lease term, base rate, service charges, renewal date, etc.
• Daily follow ups with WorkSpace leads
• Provide each new tenant with personalized welcome packet: center Wi-Fi information, personal Ricoh code, Ricoh machine prices, WorkSpace employee job titles and contact information, conference room booking/cancellation policies, WorkSpace company policies, etc

Job Types: Full-time, Part-time

Pay: $25.00 per hour

Expected hours: No less than 28 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekends & holidays off

Education:

• Associate (Required)

Experience:

• Management: 2 years (Preferred)

Ability to Commute:

• Irvine, CA 92614 (Required)

Work Location: In person

Salary : $25