What are the responsibilities and job description for the Contact Center Representative position at Workway?
We have an exciting opportunity for a Contact Center Representative at a credit union renowned for its strong commitment to community impact and employee development. This role offers excellent prospects for personal and professional growth within a supportive and inclusive work environment. The credit union fosters a sense of belonging and purpose, making it an attractive workplace for individuals who value career advancement and meaningful contributions. The Contact Center Representative is responsible for the specific duties listed below.
Your specific duties will include :
- Preparing and processing transaction requests received via telephone, such as withdrawals, transfers, and the opening or closing of secondary share accounts, including checking accounts, holiday accounts, certificates, and more.
- Responding to member inquiries and requests, such as providing duplicate statements, copies of checks, conducting payment or deposit research, and mailing brochures, forms, or other correspondence as needed.
- Assisting with general Credit Union information, including details about savings rates, loan rates, Visa accounts, checking accounts, and other services.
- Providing superior and quality member service through efficient and accurate transaction processing, including DocuSign submissions.
- Understanding and adhering to all credit union policies, procedures, safety practices, and security measures relevant to your responsibilities. This includes daily use of the Wizard system to maintain a thorough understanding of credit union products, services, policies, and procedures.
- Setting up and resetting Touch-Tel-24 and Online Banking PIN numbers, as well as assisting members with using these services.
- Processing requests for check card reorders, stop payments, and similar services, and ensuring these are appropriately filed and forwarded to the relevant department for completion.
Specific qualifications for the position include :
Pay Rate Range : $21.00 - $24.00 per hour
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
Salary : $21 - $24
