What are the responsibilities and job description for the Customer Service Representative position at Workway?
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, We have a Customer Service Representative opportunity for a great Financial Servicing company. With excellent benefits, career advancement opportunities, and a collaborative work environment, This is the ideal place to grow your skills and make a meaningful impact in the financial industry. The Customer Service Representative will be responsible for the below specific duties.
Your specific duties will include :
- Conducting collection efforts for the assigned portfolio, including light skip tracing activities, ensuring that no dialer exclusions need to be removed, and making manual outbound calls for loans that cannot be included in a team dialer campaign.
- Handling inbound calls to perform collections and provide some customer service while working in a blended call center environment.
- Making outbound calls for cash collection purposes and initiating loss mitigation when cash collection is not possible.
- Setting up one-time draft payments, encouraging ongoing ACH payments, and following up on promises to pay, all while maintaining confidentiality.
Specific qualifications for the position include :
Pay Rate Range : $21.00 to $23.00 per hour
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit . To receive state and federal compliance posters, e-mail or call 972.514.1515.
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Salary : $21 - $23
