What are the responsibilities and job description for the Salesforce Administrator position at Workwear Outfitters?
Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with more than 5,800 employees in facilities spanning the globe.
Brands under the Workwear Outfitters umbrella include Red Kap, Bulwark, Image Authority, Kodiak, Terra, Walls, Liberty , Work Authority, Workrite Fire Service, Chef Designs, Horace Small, and CritiCore. Workwear Outfitters is also the exclusive licensee for Dickies apparel in the B2B channel.
Our Purpose : "We champion and empower workers who make our world work better"
Major benefits include medical, vision and dental, Life and Disability coverage.
Other benefits included : 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others.
What You Will Do as a Salesforce Administrator :
The Salesforce Administrator is responsible for the WWOF Customer Relationship Management (CRM) system, acting as a strategic partner with internal stakeholders to help produce solutions to drive revenue, increase overall efficiencies, drive data integrity through processes / routines and help solve business problems.
How You Will Make a Difference :
- Serve as a senior-level system administrator for the Salesforce Lightning environment managing fields / objects, record types, data validation, content / visuals, integrations (both internal and external), and other features as needed.
- Lead continuous analysis of Salesforce.com platform features, releases, upgrades, and best practices that align with organizational vision and strategy and that achieve the greatest business impact.
- Maintain proper documentation of processes, policies, and configurations (including functional and technical designs) made to the system in accordance with ISO requirements and in preparation for releases and upgrades.
- Interpret communications between technical process, business stakeholders, and users.
- Build and maintain reports / dashboards that monitor sales activity, revenue, and opportunity pipeline.
- Create materials (trainings, resources, videos, etc.), supporting user adoption and best practices to socialize key learnings for broader enablement.
- Work with WWOF's SFDF team and stakeholders to establish suitable processes to support administrative, development, and change management activities.
- Qualify and evaluate vendors and applications to present business use cases for system improvement and implementation.
- Engage with brand managers, merchandisers, marketing, and other departments to define and document development requirements and identify modifications to impact business processes.
Skills for Success :
