What are the responsibilities and job description for the Member Experience Coordinator position at World 50 Group?
About World 50 Group
World 50 Group comprises private peer communities that empower CEOs and C-level executives from globally esteemed organizations to discover groundbreaking ideas, share invaluable experiences, and cultivate meaningful relationships. The busiest officer-level executives and their most promising future leaders trust World 50 Group to facilitate collaboration, conversation, and counsel on the topics most crucial to leading, redefining, and growing modern enterprises. Membership is by invitation only.
Our purpose is to accelerate the success of our members and their organizations. It comprises highly curious associates who consider it a privilege to help leaders stay ahead.
Position Description
The position plays a critical role in constructing the environment (both live and virtual) for the ultimate member experience. Reporting to the Member Experience Manager, this position is responsible for organizing, planning and execution of logistics for in person and virtual gatherings. This position requires 1-2 trips per year. The ideal individual will have a strong passion for world-class quality and attention to detail, and thrive in a fast-paced, dynamic environment.
Responsibilities
Manage ME Storage Room Support World 50 Concierge
World 50 Group operates on a hybrid work model.
While performing the responsibilities of this position, reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this role. The associate is occasionally required to travel.
Conclusion
This position description is intended to convey information essential to understanding the scope of the position and it is not intended to be a comprehensive list of skills, efforts, duties, responsibilities or working conditions associated with this position
We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. As an equal opportunity employer, we stay true to our values to serve the unique individual and to build inclusive and diverse communities of purpose.
World 50 Group comprises private peer communities that empower CEOs and C-level executives from globally esteemed organizations to discover groundbreaking ideas, share invaluable experiences, and cultivate meaningful relationships. The busiest officer-level executives and their most promising future leaders trust World 50 Group to facilitate collaboration, conversation, and counsel on the topics most crucial to leading, redefining, and growing modern enterprises. Membership is by invitation only.
Our purpose is to accelerate the success of our members and their organizations. It comprises highly curious associates who consider it a privilege to help leaders stay ahead.
Position Description
The position plays a critical role in constructing the environment (both live and virtual) for the ultimate member experience. Reporting to the Member Experience Manager, this position is responsible for organizing, planning and execution of logistics for in person and virtual gatherings. This position requires 1-2 trips per year. The ideal individual will have a strong passion for world-class quality and attention to detail, and thrive in a fast-paced, dynamic environment.
Responsibilities
- Responsible for tracking summit supply needs and coordinating with member services team
- Organize the materials that are packed for each summit
- Order summit materials
- Keep an inventory system of summit materials
- Help pack and unpack pelican cases before and after each gathering
- Responsible for organizing nametags
- Pack materials for virtual experiences
- Answer concierge emails within 48 hours
- Continually update gift guide website
- Develop and grow the strategy for World 50 concierge
- Maintain World 50 as a vendor, attend shows at the Mart and place bulk orders
- Order holiday gifts for World 50 vendors
- Assist with World 50 Gatherings
- Attends all necessary meetings
- Assist in managing event related collateral (e.g., welcome card, menu, maps, etc.)
- Travel to a summit, and assist with onsite logistics
- Highly organized, creative, and attentive to detail; able to manage, prioritize and bring to completion multiple projects
- Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
- Demonstrate poise and grace under pressure
- Ability to present self to C-level executives with confidence and professionalism
- Strong work ethic and willingness to take ownership for wide-ranging responsibilities
- Persistence, resourcefulness, drive, and ability to work proactively and independently
- Superior quality and service standard
- Excellent communications skills, both interpersonal and written
- Solid computer and analytical skills
- Four-year degree in Hospitality, Communications or related field
- A minimum of 1 year of experience in events logistics
World 50 Group operates on a hybrid work model.
While performing the responsibilities of this position, reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this role. The associate is occasionally required to travel.
Conclusion
This position description is intended to convey information essential to understanding the scope of the position and it is not intended to be a comprehensive list of skills, efforts, duties, responsibilities or working conditions associated with this position
We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. As an equal opportunity employer, we stay true to our values to serve the unique individual and to build inclusive and diverse communities of purpose.
