MS People Manager & Talent and Development Lead

Role: MS People Manager & Talent and Development Lead

Reports To: Katie Azevedo

Location: Atlanta

Workplace Type: We ask all employees to work a hybrid schedule, with a minimum 3x/week in their local office. We welcome employees to utilize office space more than that where possible.

The Role

The MS People Manager & Talent and Development Lead is responsible for building, leading, and developing a high-performing team of member-facing associates. This role is centered on people management, ensuring team members are empowered, engaged, and equipped to deliver exceptional member experiences and drive retention. Through effective leadership, strategic hiring, and comprehensive training initiatives, the Lead fosters a culture of continuous learning and professional growth, creating clear career pathways and internal mobility opportunities. The role also ensures the team operates efficiently within scalable processes that align with business objectives, contributing to organizational success.

Key Responsibilities

• Lead, Coach, and Develop: Provide hands-on leadership to member-facing associates, fostering a culture of engagement, collaboration, and excellence. Offer ongoing coaching, mentorship, and feedback to maximize team performance.
• Talent Acquisition & Retention: Oversee the hiring, onboarding, and long-term retention of member-facing associates. Implement strategies to attract top talent and create an environment where employees can thrive.
• Training & Professional Development: Design, implement, and oversee all learning and development initiatives for member-facing roles. Use a variety of instructional techniques such as role-playing, simulations, and team exercises to enhance skills and effectiveness.
• Performance Management: Establish and monitor key performance metrics to evaluate team effectiveness. Implement strategies to improve associate engagement, member satisfaction, and retention rates.
• Cross-Department Collaboration: Partner with leadership, including the Chief People Officer, to develop and execute strategic organizational design initiatives that align with business goals.
• Scalability & Process Optimization: Embed sustainable processes that allow the team to serve and retain members at scale, continuously identifying areas for improvement.
• Employee Engagement & Culture: Build a strong, values-aligned culture where employees feel motivated, supported, and connected to the organization's mission.
• Facilitate Knowledge Sharing: Maintain best practice-sharing channels to ensure consistency and innovation across the team.
• Special Member-Related Projects: Lead or support strategic initiatives that enhance member engagement and overall business performance.

Operating Metrics to Define Success

• Member Retention
• Member Engagement Scores 
• Associate Retention 
• Ramp Time for Onboarding
• Associate Engagement Survey Scores (when put into practice)

Company Overview

World 50 Group is a global leader in facilitating meaningful collaboration among C-suite executives from the world’s most influential companies. We bring together senior leaders to share groundbreaking ideas, solve complex challenges, and drive innovation. Our members trust us to provide them with unique insights, connections, and strategies to lead in a rapidly changing world.

As a purpose-driven company, we are committed to fostering an inclusive, diverse, and equitable environment that accelerates the success of our members and their organisations. We believe in the power of diverse backgrounds and experiences to make us stronger. Our team is dedicated to creating a community where everyone can thrive.

Why World 50 Group?

• Impactful Work: Play a pivotal role in shaping the future of inclusion among top global executives.
• Diverse & Inclusive Culture: Be part of a team that celebrates diversity and fosters an inclusive environment where everyone can contribute and succeed.
• Collaborative Environment: Work alongside passionate and talented colleagues who share your drive for making a difference.
• Growth Opportunities: Access to professional development, networking, and the chance to grow within an innovative, global organisation.