Digital Content Specialist

Essential duties and responsibilities:

• Intranet Management:
  • Oversee the daily operations and maintenance of the corporate intranet.
  • Ensure the intranet is user-friendly, up-to-date, and aligned with company goals.
• Content Creation and Management:
  • Develop, edit, and publish engaging content.
  • Collaborate with various departments to gather and disseminate relevant information.
  • Maintain a content calendar to ensure timely updates and consistency.
• User Engagement:
  • Promote intranet usage and engagement among employees.
  • Develop mechanisms to gather feedback from users to continuously improve the communications experience.
  • Provide training and support to employees on how to use internal communications tools effectively.
• Technical Oversight:
  • Work with IT to troubleshoot and resolve any technical issues.
  • Ensure platforms are secure and compliant with company policies.
• Analytics and Reporting:
  • Monitor user data usage and performance metrics.
  • Generate reports to track engagement and identify areas for improvement.
  • Analyze user data to improve accessibility and engagement.
• Project Management:
  • Lead intranet-related projects, including upgrades and new feature implementations.
  • Coordinate with external vendors and internal stakeholders as needed.

Education and/or Experience:

• Bachelor’s degree in Communications, Marketing, Information Technology, or a related field.
• Proven experience in content management systems (CMS), preferably with intranet software (i.e., SharePoint).
• Strong writing, editing, and proofreading skills.
• Excellent organizational and project management abilities.
• Strong interpersonal and communication skills.
• Ability to work independently and collaboratively in a team environment.

Physical Demands:

• Must be able to constantly remain in a stationary position.
• The person in this position occasionally needs to move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Occasionally may require light lifting up to 25 pounds.

Work Environment:

• Office environment.
• Occasional travel may be required.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.