Learning and Development Manager

The Manager - Learning and Development is responsible for developing and implementing training programs for Financial Services Representatives, Branch Managers, and District Managers, as well as BSC call center teams, ensuring alignment with organizational goals and industry standards. They oversee a team of instructors, monitor the effectiveness of training programs, and make necessary adjustments based on feedback and performance metrics. Additionally, the Training Manager designs and updates training materials, ensures compliance with regulatory requirements, and collaborates with senior leadership to address specific training needs while fostering a collaborative and high-performing training environment.

Essential Duties and Responsibilities:

• Manage the implementation and delivery of new hire training programs specifically for Financial Services Representatives, as well as BSC Call Center teams ensuring alignment with organizational goals and industry standards.
• Oversee and support instructors including scheduling and performance evaluations.
• Monitor and assess the effectiveness of new hire training programs through feedback, evaluations, and performance metrics, making adjustments as needed.
• Collaborate with senior leadership and other departments to identify and address specific training needs for new hires in these roles.
• Make recommendations for improving new hire training materials, presentations, and e-learning content, to ensure they are current and relevant for appropriate audiences.
• Ensure compliance with regulatory requirements and company policies within new hire training programs and materials.
• Facilitate new hire training sessions as needed, providing expert guidance and support to instructors and participants.
• Analyze and report on the outcomes and metrics of new hire training programs, including participant progress and program impact, to senior management.
• Implement and oversee onboarding processes for new instructors involved in new hire training programs to ensure effective integration into the team.
• Develop strategies to enhance instructor performance in delivering new hire training and foster a collaborative training environment.
• Conduct trainer evaluations using trainer scorecard.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Proven experience in designing and implementing new hire training programs for various roles, including Financial Services Representatives, Branch Managers, District Managers, and call center teams.
• Strong leadership skills with experience managing and supporting a team of instructors, including performance evaluations and professional development.
• Proficiency in developing and updating training materials, such as manuals, presentations, and e-learning content.
• Experience in monitoring and assessing the effectiveness of training programs using feedback, evaluations, and performance metrics.
• Ability to ensure compliance with regulatory requirements and company policies in training programs and materials.
• Excellent communication skills for facilitating training sessions and collaborating with senior leadership and other departments.
• Strong organizational skills to manage multiple training programs and coordinate logistics effectively.
• Analytical skills for reporting on training outcomes and metrics, including participant progress and program impact.
• Proven ability to develop and implement onboarding processes for new instructors to ensure effective integration into the team.
• Experience in developing strategies to enhance instructor performance and foster a collaborative training environment.

Education and/or Experience:

• A Bachelor’s degree in a relevant field such as Human Resources, Education, Business Administration, or a related discipline is preferred.
• Candidates should have at least 5 years of experience in training and development, with specific experience in managing new hire training programs for various roles, including Financial Services Representatives, Branch Managers, and District Managers.
• Experience in overseeing and supporting a team of instructors and a proven track record in designing and implementing effective training programs is also required.

Physical Demands:

• Required to sit for extended periods of time
• Occasionally may have to kneel, stoop, or bend for approximately 25% of the time
• Occasionally may be required to perform light lifting
• Occasionally may travel by car from location to location

Work Environment:

• Office environment.
• Occasional travel may be required.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.