What are the responsibilities and job description for the Loss Mitigation Specialist position at World Acceptance?
The Loss Mitigation Specialist will be responsible for minimizing financial loss for the company by effectively managing distressed accounts and working with customers to develop solutions. Ideal candidates will be highly skilled at analyzing and understanding the big picture and creatively finding solutions. This candidate will have exceptional attention to detail and be able to communicate effectively and efficiently with customers, exhibiting empathy and compassion while finding the best solution.
Essential Duties and Responsibilities :
- Identify, review and analyze delinquent accounts to assess risk and potential loss
- Call and connect with customers to talk through their financial situation
- Develop and propose tailored repayment plans or modification solutions
- Negotiate terms with customers to reach mutually beneficial agreements
- Maintain accurate and detailed records of all communications and transactions
- Collaborate with internal teams to ensure effective execution of mitigation strategies
- Regularly monitor and track the performance of modified accounts
- Perform other related duties as required and assigned.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required :
Education and / or Experience :
Physical Demands :
Work Environment :
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
