Quality Analyst

In the role of Quality Analyst, you will be responsible for testing and documenting the efficacy of key product functions in line with regulatory, partner and company standards. You will also provide subject matter expertise to ensure that internal and external system outputs are operating effectively, are meeting key SLAs, and are aligned to our customer experience expectations. By partnering with various stakeholders, including Product and Risk Directors, Compliance and Legal, Sponsor Bank Contacts, Vendor Partners, you will contribute to the reporting and tracking of a comprehensive set of key capabilities and functions. You will report defects and will participate in creating or delivering solutions as appropriate.

Essential Duties and Responsibilities :

1. Monitor product performance : ensure program complies with due diligence requirements by performing ongoing monitoring and reporting around key controls.

• Audit aspects of the card program including monthly billing statements, APR calculations, timing of fee assessments and more.
• Perform monthly testing to confirm all regulated aspects of the card program are compliant.
• Review, investigate and respond to product inquiries that may have compliance / regulatory impact.
• Review experiences that are vital to customer experiences and review escalated complaints to ensure they are addressed in a manner that is compliant with regulation.
• Create new testing procedures for changes in regulation as provided by compliance of the program's Sponsor Bank as needed.

2. Monitor partner performance : Participate in vendor compliance activities including adherence to established SLA's, change process, and policy and procedures.

3. Prepare Due Diligence Documentation : Prepare and present updates or key reports and communicate to various levels of management.

4. Reporting and Solutions Contributor : Escalate findings to compliance for self-reporting issues that may have regulatory impacts. Manage or contribute to the process of identifying corrective actions and formulating solutions that minimize the impact to customers.

5. Performs other duties as assigned.

Qualifications :

Education and / or Experience :

Physical Demands :

Work Environment and Travel :

This job description reflects management's assignment of essential functions, and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.