Automotive Assistant Service Manager/Writer

World Auto Group has immediate openings for experienced Automotive Assistant Service Managers with a track record of great performance at their Subaru World of Hackettstown and Subaru World of Newton dealerships.

You will be responsible for service, sales, gross profit, and the proper handling of our service customers. Your customer service expertise and selling skills will influence the volume of service business and play a key role in ensuring customer satisfaction.

Responsibilities:

• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Greet customer in a timely, friendly manner, let customers who are waiting in line know that they will be helped soon.
• Schedule appointments
• Communicate with service customers to determine the nature of the mechanical problem.
• Obtain customer and vehicle data
• If additional work is needed, explain the details to the customer, including the additional cost and time consideration.
• Handle telephone inquiries regarding work in process and appointments, and
• Follow-up progress of each repair order during the day.
• Be responsible for quality control to ensure that work is completed as requested and to reduce comebacks.
• Interpret warranty information and policies to customers.
• Identify ROs that require special handling such as rush, customer waiting, special problem, comeback.
• Be up-to-date on technical and performance information.
• Keep Service & Parts Director informed of all problems and potential problems involving repairs, customers, & equipment.
• Refer leads and prospects for vehicle sales to the Sales Department.
• Attend additional service training

Requirements:

• ASM/Service Advisor/Writer experience is required.
• Able to drive manual transmission a plus
• High School Diploma or higher, Automotive training a plus
• Stable career with previous employers
• Knowledge of CDK/ADP a plus
• Must be able to pass pre-employment testing to include background checks
• Must be menu selling friendly

We Offer:

• Excellent Compensation Package
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Life Insurance
• Paid time off
• Employee discount

If you are looking for a challenging yet rewarding career in the automotive industry, please submit your resume for consideration. We look forward to hearing from you!

Job Type: Full-time

Shift:

• 8 hour shift

Ability to Commute:

• Hackettstown, NJ (Preferred)

Ability to Relocate:

• Hackettstown, NJ: Relocate before starting work (Preferred)

Work Location: In person