What are the responsibilities and job description for the Security Associate @ Music Venue position at World Cafe Live?
World Cafe Live is a nonprofit organization founded on the principles of welcoming. Our mission is to open doors to shared music and culinary experiences that create connections, inspire learning and celebrate who we all are. We are a place for music. We are a place for learning. We are a place for community.
Since opening in 2004, we have been a vibrant hub for independent live music in Philadelphia. We invite over 150,000 people through our doors every year, supporting emerging and established artists, creating educational programs, and welcoming audiences of all ages and abilities. In addition to presenting over 500 shows each year, World Cafe Live offers great food and beverages daily and caters over two hundred special events annually.
Shifting from recovery to resilience, we are now enthusiastically preparing to re-open this fall with a renewed focus on civic engagement, accessibility, and what it means to define a positive WCL experience for all employees, artists, and guests. As an equal-opportunity employer, we strive to create a space where you can bring your authentic whole self to work. We look forward to you joining our team.
Security Associate
A position as a Security Associate at World Cafe Live offers a great opportunity for a welcoming, creative, and energetic person to bring their dedication and excitement to two unique spaces in Philadelphia. The World Cafe Live footprint includes both The Lounge (a restaurant and bar that accommodates 140 seated or 220 standing), and The Music Hall that comfortably seats 300 and expands to accommodate 650 standing. The security associates will work as part of the Guest Services team to oversee every aspect of guests needs with a direct focus on safety, welcoming, age verification, and conflict resolution.
The Security Manager will be part of a team reporting directly to the Director of Operations with full support from the Guest Services Manager. This is a part-time hourly position with flexible scheduling and possibility for full time hours.
Primary Duties
- Ensure guest safety through proactive monitoring of the venue throughout events
- Assist Guest Services in age verification carding and wrist banding of guests upon entry
- Remain in constant contact throughout the shift with all Managers on Duty
- Assist with stanchion set up and crowd control in entry area before opening
- Support the ejection or descalation of unruly, disruptive, and/or intoxicated guests
- Monitor all access points for the venue and work as a team to develop a plan for the night
- Respond, observe and document all incidents with incident reporting procedure
- Escort artists, VIPs, and guests throughout the building and exiting upon request
- Work with the operations management team to develop and execute safety best practices
The successful candidate will possess the following attributes:
- 5 years of experience working in live event security
- Positive attitude, especially in challenging situations
- Team oriented mindset, with the ability to work independently
- Ability to multi-task in a high-paced atmosphere
- Ability to work for 8 hours in a row on your feet and lift 50lbs
- Availability to work flexible hours primarily including nights and weekends
- Appreciation for independent, small business and live music
- Knowledge of music industry and live events preferred
- Two available professional references of related experience
Compensation: This is an hourly part-time position for approx. 28-40 hours a week with a base hourly rate of compensation between $19-$23/hour. Additional benefits available with full-time status after one year of employment and an average of 28 hours/week.
Salary : $19 - $23
