What are the responsibilities and job description for the BDC Representative - Automotive Industry (Call Center) position at World Car Auto Group?
ABOUT WORLD CAR AUTO GROUP
Our mission at World Car is to revolutionize the auto industry by rewriting the business model of how cars are sold. As one of the largest dealership groups in the Greater San Antonio area, we take seriously our responsibility as corporate citizens and members of the community we serve.
We’re committed to doing business with integrity, being an authority on all things auto-related, and consistently regarding the needs of those around us as our top priority.
World Car has eight dealerships in New Braunfels and San Antonio and an expanding product line that currently includes Nissan, Hyundai, KIA, Genesis and Mazda.
We are proud to be POWERED BY PEOPLE. DRIVEN BY RELATIONSHIPS.
PURPOSE OF JOB *** Hiring for multiple locations (San Antonio & New Braunfels) ****
The BDC (Business Development Center) Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.
The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.
- Receiving inbound sales phone calls and leads from our websites and partners
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls to potential leads (no cold calling)
- Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
- Contacting clients prior to appointment date to confirm appointment
- Following up post visit to ensure customer satisfaction
MINIMUM REQUIREMENTS
- High School Diploma or GED.
- Computer literate in a Windows operating environment. ·
- This position will require you to be onsite at one of our dealerships (we have 8 locations in San Antonio, training would be at our Nissan North location (1604/35).
- Strong customer service, communication, organizational skills. ·
- Ability to work independently with routine and/or repetitive activities but also be responsive to disruption and change. ·
- Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word. Google Docs, Sheets and Slide are a plus.
- Call Center Experience is a major plus
WORK SCHEDULE
- Availability to work Monday - Saturday 8:00am to 8:00pm. (schedule may vary based on business needs)
- Schedules may vary based upon business needs, two shifts AM (8:30am-5:30pm) and MID (11:00am - 8:00pm) with an hour lunch.
- 40 Hours Shifts are required.
TRAINING SCHEDULE (Paid)
- Training is Monday - Friday, 9am to 6pm (off Saturday and Sunday)
- Employees that attend training are expected to meet established standards for performance, attendance and conduct.
BENEFITS
- Eligible to participate in Comprehensive Benefits Package: Medical, Dental and Vision, bonus / incentive plans, in accordance with Company policy.
- Job Type: Full-time (40 hours)
- Pay: $16-18 per hour, bonus plans available.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
- Monthly bonus
- Performance bonus
- Weekly bonus
Application Question(s):
- This shift alternates between 8:30a-5:30p and 11a-8p for most locations will that work for you?
Experience:
- Call center: 1 year (Required)
Work Location: In person
Salary : $16 - $18
