What are the responsibilities and job description for the CUSTOMER SERVICE position at World Class Automotive Organization?
Customer Care Agent
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Randall Reed’s World Class Automotive Group
The World Class Automotive Group Talent Acquisition Team recruits talent to compliment the Randall Reed family of dealerships in Houston and Dallas locations. Through dealership acquisitions and business growth we are in need of quality individuals to staff our corporate and dealership needs. The World Class Automotive Group seeks individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career.
Due to our recent growth and acquisitions we are looking for individuals to fulfill the following position: Customer Care Agent, Planet Ford 45, Spring TX.
Key Accountability Areas:
- Deliver all sold vehicles to customers with an emphasis placed on complete customer satisfaction by explaining the dealership’s philosophy and customer viewpoint questionnaire
- Ensure all customer license plates are installed & delivered
- Verify all customers are introduced to the service department & the first service appointment has been set
- Ensure all customer concerns are addressed within 24 hours
- Ensure all supplies are accounted for, properly stocked and are in a clean orderly manner
Compensation Plan:
- Hourly wage
- Customer Satisfaction bonuses
We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long term relationship with each Associate offering the following benefits:
- 401K
- Health Insurance
- Dental Insurance
- Disability & Life Insurance
- Flexible work schedule
Randall Reed’s World Class Automotive Group also offers educational and long term career assistance:
- World Class University
- New hire orientation
- OJT on the job training
- Manufacturer’s certification processes
- Soft skills / work process training
- Established career paths to achieve long term success
Intrigued?
Click on the link to view open positions and start your new career!
Position: Customer Care Agent
