Outbound Sales Representative

World Connection is seeking Outbound Sales Representatives for our client Margaritaville at Sea. Margaritaville at Sea Personal Cruise Advisors are passionate sales professionals who are all about helping guests find “A Better Way to Getaway” resulting in a positive guest experience. This is an outbound telephone sales position consisting of helping direct guests plan and book a Margaritaville at Sea Cruise or Cruise and Stay package.

Personal Cruise Advisors help guests throughout the entire cruise planning process and proactively offer guests the opportunity to secure their reservation. Personal Cruise Advisors will also make outbound calls to existing guests to confirm reservations and offer supplement add-ons to enhance their getaway experience using the highest level of customer service.

Essential Job Functions:

• Place a high volume of outbound calls – 100-125 calls/day.
• Must possess a high degree of sales skill and ability to close cold calls.
• Must have strong organizational skills and be able to manage follow-up calls to close sales.
• Assist direct guests in planning and booking a cruise or cruise and stay package.
• Processes new individual reservation requests from direct guests resulting in a positive guest experience.
• Provide customer service to your guests from start to finish.
• Maximizes revenue opportunities by communicating value based on the guests wants and needs, confirming new reservations, offering upgrades, offering shore excursions, and all available supplementary products.
• Must be focused, driven and motivated to achieving personal and departmental goals.
• Solution-oriented
• Self-starter, quick learner and ability to close the sale.
• Provide accurate information.
• Adheres to all applicable company/department policies and procedures outlined in the new hire training and employee handbook, including punctuality and time and attendance.
• Exhibits teamwork, integrity, respect and participates toward a trusting and professional work environment.
• Performs all other job-related functions as assigned.
• Document customer information accurately, recap itinerary, cabin details, pricing and advising of correct terms and conditions.
• Transfer all escalated calls to supervisor providing full details of issues and pertinent matters to the appropriate resource to ensure resolution.
• Work independently in an outbound call center environment meeting department goals as outlined in the scorecard.
• Must have a flexible schedule and be able to work Monday – Friday 10:30am - 7pm Saturday -Sunday 9:30am-6:00pm including occasional holidays.

Why You'll Choose Us:

World Connection is a progressive call center. Supporting our employees is what we live for. Our mission is to provide an exceptional experience to each of our employees and clients with prompt and professional strategies to meet their individual needs.

World Connection is just the right size to hear your voice, we are big enough to have the right resources yet small enough to ensure that each one of our employees is included, appreciated, and given the resources to thrive and grow with the company.

Position will start January 20th!

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Supplemental Pay:

• Commission pay

Experience:

• Outbound sales: 1 year (Required)

Work Location: In person

Salary : $16