What are the responsibilities and job description for the Customer Service/Order Entry Representative position at World Cord Sets Inc?
Job Title: Order Entry & Customer Service Representative
Company: World Cord Sets, Inc.
Location: Enfield, CT, 06082
Benefits : To be negotiated (401K, Health, Dental)
Job Type: Full-Time
About Us
World Cord Sets, Inc. is a trusted provider of high-quality power cords and electrical components. We are committed to delivering exceptional customer service and streamlined order processing to ensure our clients receive the best products efficiently and accurately. We are looking for a motivated Order Entry & Customer Service Representative to join our team and contribute to our ongoing success.
Job Responsibilities
Order Entry Duties:
- Accurately enter customer orders into the company’s ERP or order management system.
- Verify order details, pricing, and availability before processing.
- Monitor and track orders to ensure timely fulfillment and delivery.
- Maintain organized records of transactions and customer interactions.
- Work closely with the warehouse and shipping departments to resolve any order discrepancies.
Customer Service Duties:
- Provide professional and courteous customer support via phone, email, and chat.
- Assist customers with order inquiries, product availability, shipping details, and general questions.
- Handle customer complaints or issues, ensuring quick and effective resolution.
- Develop a thorough understanding of the company’s products and services to provide accurate information.
- Proactively follow up with customers regarding orders, backorders, and returns.
Qualifications & Skills
- Previous experience in order entry, customer service, or a related administrative role is a benefit
- Strong attention to detail and accuracy in data entry.
- Excellent communication and interpersonal skills.
- Ability to multitask in a fast-paced environment while maintaining organization.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with ERP or CRM software.
- Problem-solving skills with a customer-centric approach.
- Ability to work independently as well as collaborate with team members.
- High school diploma or equivalent required; additional education is a plus.
Why Join Us?
- Opportunity to work in a collaborative and supportive environment.
- Gain experience in a growing and dynamic industry.
- Potential for career advancement within the company.
If you are detail-oriented, enjoy helping customers, and thrive in a structured yet dynamic work environment, we encourage you to apply!
How to Apply:
Please submit your resume and a brief cover letter outlining your qualifications to work@worldcordsets.com. We look forward to hearing from you!
Job Type: Full-time
Pay: $19.67 - $20.60 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Enfield, CT 06082
Salary : $20 - $21
