What are the responsibilities and job description for the Manager, Account Management, Consumer/Retail and Health and Healthcare position at World Economic Forum?
Please Note : This role requires the ability to work on site 3 days per week per company policy.
The annual salary range for this role is $140,000-$160,000 in New York.
The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to discuss and address global challenges to improve the state of the world.
The Partner Services (account management / customer success) team focuses on structuring and delivering tailored engagement for Forum partners across Europe and North America. The team works across all industries and geographies and in close collaboration with the Global Industries communities, 10 Forum Centers and Forum events.
We are currently searching for a Partner Services Manager (Manager, Account Management / Customer Success), who will lead a team of Leads and Specialists (account managers / customer success) focused on structuring and delivering engagement for Partner companies within the Consumer, Healthcare and Education industries. Responsibilities include :
- Manage and coach a small team (4) of Partner Services Leads (Account Managers / Customer Success Leads) and Specialists
- Ensure coordinated and consistent interfaces with Partner companies in close collaboration with Global Industries team, responsible for building the most forward-looking industry communities and accelerating the responsible transformation of sectors.
- Guide team in contributing to a tailored engagement and customer success strategy for all Partners, in close collaboration with the Global Industries team
- Lead team in preparing and delivering Partner companies' participation at Forum events, ranging from registrations, agendas, speaking roles and logistics
- Guide a team across all internal processes impacting the Partner, including unpaid dues and contract management
- Responsible for defining and allocating responsibilities among the team
- Guide team members in key stages in the Partner lifecycle including Onboarding, At-Risk, Offboarding stages
- Personally handle a portfolio of 6-10 high-level Partners with account management responsibilities.
To be successful, a Partner Services Manager should :
Preferred Requirements and Experience :
Why work at the Forum :
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!
Salary : $140,000 - $160,000
