What are the responsibilities and job description for the Jr. Systems Adminstrator position at World Emblem Internatio?
We are the world’s largest emblem manufacturer and embroidery services with 8 strategic locations throughout the US, Canada, Mexico, and Europe.
We have been trusted year after year by customers for over 30 years to provide high-quality products and embroidery services that help customers create a great look, memorable experiences, and promote their brand.
We offer a wide variety of emblem options, ranging from traditional embroidered to FlexStyle patches and everything in between.
Our culture is represented by our Core Values: Stay positive, Get the Job Done, Keep Smart and 100% Committed to the team.
Job Summary
A highly skilled Information Technology Engineer with expertise in computer hardware, software and evaluating the effectiveness of systems and infrastructure required to accomplish department projects and objectives.
Essential Duties & Responsibilities
- Training & Support
o Continuous knowledge and education on company systems.
o Participates in formal and informal training sessions to gain new skills and knowledge.
o Contributes to and updates knowledge database and team training documentation.
- IT Functions
o Responsible for Level 1 & Level 2 issues (IT Support/Infrastructure/Applications)
o Participate in Team Meetings and Communications.
o Keep Inventory up to date at locations and assigned remote locations.
o IT Ticket Logging and Queue management, Fields, addresses, and prioritizes incoming help requests via Zendesk ticketing system. Respond to internal business partners in a courteous manner; escalates accordingly.
o Tracking Microsoft Teams alerts, following KBs for resolution or escalating as needed.
o Keep track of status of the ordered equipment & supplies using inventory management tool.
- Tech Support
o Participation in Rotation for updating Servers once a month (Last Sunday of each month)
o Logical thinker and able to prioritize workload and urgency.
o Strong Customer Service Ethic.
o Support of other IT Functions, such as Application Support and Infrastructure Teams.
- Essential Skills:
o Exceptional problem-solving, analytical, and technical troubleshooting skills, with a strong ability to research and find solutions independently.
o Maintain a positive and professional demeanor, thriving in both independent and collaborative work environments.
o Possess excellent oral and written communication skills to effectively interact with staff and stakeholders across all levels.
Additional Duties & Responsibilities
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Education & Experience
- Bachelor’s degree in computer science or equivalent experience a plus.
- 5 Years of experience.
- Proven ability to work, build and troubleshoot Windows desktops and laptops.
- Basic knowledge of Cisco Meraki. - Experience navigating LAN configurations.
- Strong problem-solving and interpersonal skills for user support
- Bilingual (English/Spanish preferred).
- Excellent written and verbal communication skills.
- Expert Level O365 Experience
Knowledge, Skills & Proficiencies
- Wide knowledge of Desktop OS and applications (Windows, MAC, Linux)
- Basic Active Directory Administration, create, manage, and delete users.
- Cloud-based infrastructure such as Office 365 and Exchange
- Internet Browser support (All popular browsers, Firefox, Chrome, Edge etc.)
- Issuing and handling user hardware (Windows PCs and laptops, Macs, and mobile devices)
Travel
Occasional travel - may be required to travel to domestic or international sites occasionally.
World Emblem is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
World Emblem is proud to be a drug free workplace. All applicants will undergo a criminal background check, pre-placement drug screen, and are in compliance with E-Verify
