Assistant Housekeeping Manager

The Assistant Housekeeping Manager is responsible for supporting the daily shift operations of the housekeeping departments. This role ensures that property guestrooms, public spaces, and employee areas are clean, well maintained, and meet the highest standards of quality and cleanliness. The Housekeeping Assistant Manager conducts inspections, oversees staff performance, and enforces corrective actions to uphold property standards.

Primary Responsibilities:

• Assist housekeeping leadership in hiring, training, and supervising housekeeping staff.
• Provide guidance, support, and feedback to team members to ensure high performance.
• Schedule and assign duties to staff, ensuring adequate coverage for all shifts.
• Conduct regular team meetings to communicate updates, policies, and goals.
• Monitor and ensure cleanliness, safety, and maintenance standards in guest rooms, public 
• areas, and back-of-house facilities.
• Inspect rooms and common areas to ensure they meet standards.
• Assist in managing inventory and ordering housekeeping supplies.
• Implement and monitor efficient cleaning procedures and protocols.
• Respond promptly and professionally to guest requests and complaints regarding 
• housekeeping services.
• Assist in preparing and maintaining budgets, forecasts, and labor.
• Maintain records related to inspections, staff schedules, and inventory management.
• Assist housekeeping leadership in maintaining positive employee relations to include 
• coaching, counseling, employment status changes (transfer, promotion), on-going training, 
• and development according to Columbus Hospitality’s Policy and Procedure. Ensure 
• adherence to health, safety, and sanitation regulations.
• Oversee preventative maintenance schedules and coordinate with the engineering team for 
• repairs.
• Maintain open and effective communication with the laundry department to manage inventory and 
• supply levels of linens.
• Train staff in proper handling and disposal of chemicals and cleaning materials.
• Assist Housekeeping leadership in overseeing the scheduling to ensure adequate staffing is in 
• place keeping within budget restraints and established productivity standards.
• Collaborate with other departments, including Front Office, Food and Beverage, and Maintenance, to 
• ensure seamless guest experiences.
• Perform other duties as assigned by Management.
• Maintain a flexible work schedule including Nights, Weekends, and Holidays.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

• Associates may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, 
• kneel, crouch or crawl.
• Vision abilities required by this job include close vision.
• Associate must talk and hear.
• Associates may have to lift up to 50 pounds.

Qualifications, Education, Experience, Skills, and Abilities:

• Basic reading and writing skills.
• Accurate and attentive to detail. 
• Problem solving.
• Computer knowledge.
• Understands forecast and reports.
• Properly implements new programs.
• Good listener.
• Demonstrates ability to assist and support others.

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

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