What are the responsibilities and job description for the Banquet Manager position at World Equestrian Center Ocala?
We are seeking an experienced and dynamic Banquet Manager to join our team. The ideal candidate will plan, coordinate, and oversee all banquet events at our venue, ensuring high-quality service and customer satisfaction. This role requires strong leadership, organizational skills, and the ability to work in a fast-paced environment.
Primary Responsibilities:
Event Planning & Coordination:
- Collaborate with clients to understand their needs and preferences for each event.
- Design and implement event plans and layouts to meet clients' requirements.
- Coordinate logistical aspects, including menu planning, staffing, and equipment
- rental.
Team Management:
- Hire, train, and manage banquet staff, including servers, bartenders, and setup crew.
- Schedule staff to ensure efficient operation during events and oversee their performance.
- Conduct regular team meetings to communicate event specifics and service
- expectations.
Operations Management:
- Supervise the setup, execution, and breakdown of events.
- Ensure compliance with health and safety regulations.
- Troubleshoot and resolve any issues that arise before or during events.
Customer Service:
- Serve as the primary point of contact for clients during events to ensure satisfaction.
- Address and resolve any client concerns or requests promptly and professionally.
- Gather post-event feedback to continually improve service quality.
Budget Management:
- Prepare and manage the banquet department's budget, optimizing resource allocation.
- Monitor costs to ensure profitability without compromising quality.
Inventory & Supplies Management:
- Maintain inventory of banquet supplies and equipment.
- Coordinate with suppliers to purchase necessary items while managing costs.
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Physical Requirements:
These physical demands represent the physical requirements necessary for an associate to perform the essential functions of this position successfully. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions described in this position.
- Must be able to lift, push, pull, and carry a weight of 25lbs
- Must be able to work walking and or standing continuously for 8 hours
- Associate may have to stand, walk, reach with arms and hands, climb or balance, and to
- stoop,
- kneel, crouch or crawl
- Associates are often required to sit and use his or her hands and fingers to handle or
- feel
- Vision abilities required by this job include close vision
- Associates must talk and hear
Qualifications, Education, Experience, Skills and Abilities
- High School Diploma or Equivalent
- Minimum of (1) years’ experience in banquet supervision or related position
- Excellent communication skills
- Understanding of basic math
- Cash handling skills
- Excellent guest service skills
- Must have open availability with days, nights and weekends
The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.
