What are the responsibilities and job description for the Front Desk Supervisor - Equestrian Hotel position at World Equestrian Center Ocala?
The World Equestrian Center-Ocala is currently seeking a Front Desk Supervisor to join our team!
The Front Desk Supervisor is a hotel Supervisor position with primary responsibility to ensure all subordinates are providing exceptional customer service, posting charges, and closing out the day correctly.
Primary Responsibilities:
- Supervise front office operations to assure a continual level of outstanding customer service.
- Maintain established company policy and processes related to customer service techniques, proper identification and payments, up-selling, and phone etiquette.
- Maintain a positive relationship and continuous communication with leadership at area hotels to general walked/last minute business. Work with Lodging Manager to maximize unit inventory and use.
- Assure proper sanitation is maintained throughout the property to include guestroom accommodations, public areas, offices, grounds, and recreation areas. Manage and inspect all areas to ensure they are maintained in a clean and safe condition.
- Manage reservations office to assure guest needs are properly cared for in a comfortable, safe, and efficient manner.
- Handle and respond to guest concerns in a timely manner. Ensure the accuracy and attainment of all guests’ interaction logs such as guest complaints, requests, lost and found, maintenance work order, etc for excellent quality control.
- Demonstrates and promotes a safe and secure environment for guests, team members, and property assets in compliance with workplace policies and procedures and regulatory requirements.
- Review current day’s expected arrivals and VIP and special request reservations. Check status of departments and ensure proper processing occurs.
- Maintain key inventory and controls. Perform scheduled and unscheduled inspections.
- Works with all departments.
- Performs other duties as directed by management.
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Qualifications, Education, Experience, Skills, and Abilities:
- Previous hospitality/service industry or similar field supervisory experience preferred.
- Very Strong Customer Service skills.
- Strong oral and written communication skills.
- Professional, courteous attitude.
- Strong computer skills.
- Ability to work in a high paced environment.
- Ability to Multitask.
- Ability to Train Associates Efficiently and Thoroughly.
The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work-life balance and by providing development opportunities.
We are proud to be a Drug-Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.
